We're sorry you're unhappy with the cap on your 3D White toothpaste, and would like to help. While dingle packs of this toothpaste will offer the flip-top cap, the 5 packs will have a screw-on cap. If you'd like to share more or have any questions, please give us a call at (800) 492-7378.

Thank you for sharing this with us. We understand how disappointing it can be when toothpaste is too runny and don't see the result expected when purchasing Whitening Toothpaste. Our products go through many quality checks to ensure each one reaches you in perfect condition. Crest 3D White Ultra Whitening Vivid Mint Toothpaste is designed with Micro-cleansing whiteners to polish away surface stains and remove up to 80% of surface stains, even in hard-to-reach places. It's helpful to know that toothpaste may become thin and watery if exposed to heat for a long period. However, it is still safe and effective to use. There are different kinds of whitening when it comes to oral care products. Most toothpaste and rinse products work to remove the stains on the surface of the teeth or extrinsic stains. However, stains can also get trapped below the enamel surface, which are intrinsic stains. So we can learn more about your experience and see how we can help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

Steve, thank you for your review of our Ultra Whitening Toothpaste. We’re sorry to hear that you did not get the whitening results you were hoping for. Please know that all our products undergo many quality checks to ensure optimal performance. The Ultra Whitening Toothpaste has micro-cleansing whiteners that polish away surface stains. Most toothpaste and rinse products remove surface stains, known as extrinsic stains. However, stains can also become trapped beneath the enamel surface; these are called intrinsic stains. The peroxide in our Crest Whitestrips products travels thru enamel to bleach these stains. The result is a more dramatic color change of the tooth than you would expect from whitening toothpaste or rinse alone. Everyone has their own whitening goals. We appreciate your feedback and will share it with our Quality Team. Please call us at (800) 566-7252 so we can assist you further.

We really do appreciate all the feedback we receive and will be sure to pass your comments on to our Packaging Team to consider for the future, Jessica. We do extensive market research and consumer testing while designing our products and packaging to produce high-quality items Crest users will love, and we're sorry you don't like the twist tops. Based on your rating, if there's anything else we can do to brighten your experience with Crest, we'd love to know! Give us a call anytime at 1-800-492-7378. M-F, 9 AM to 6PM EST.