Gabriela, we're so sorry to hear this toothpaste didn't have the flip-top cap you were hoping for, and would like to help. Please know, there are many quality checks in place to help ensure only the best products reach you. Our 3-D White Ultra Whitening toothpaste should come with a flip-top cap, so it surprises us that it had a screw-on cap. So that we can help you further, please give us a call at (800) 492-7378

We appreciate feedback such as this, and we'll be sure to share this with our team. We're sorry to hear that you've been having this experience, as we can assure you that our toothpastes go through many quality checks to ensure that you can enjoy using them with ease. As well, a lot of thought goes into creating features that we think you'd like, though we do understand that preferences can vary from person to person. We'd be happy to learn more, so please know that you're always welcome to give us a call at (800) 492-7378. We're here to help.