Thank you for sharing this with us. We understand how disappointing it can be when toothpaste is too runny and don't see the result expected when purchasing Whitening Toothpaste. Our products go through many quality checks to ensure each one reaches you in perfect condition. Crest 3D White Ultra Whitening Vivid Mint Toothpaste is designed with Micro-cleansing whiteners to polish away surface stains and remove up to 80% of surface stains, even in hard-to-reach places. It's helpful to know that toothpaste may become thin and watery if exposed to heat for a long period. However, it is still safe and effective to use. There are different kinds of whitening when it comes to oral care products. Most toothpaste and rinse products work to remove the stains on the surface of the teeth or extrinsic stains. However, stains can also get trapped below the enamel surface, which are intrinsic stains. So we can learn more about your experience and see how we can help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

We're sorry you're unhappy with the cap on your 3D White toothpaste, and would like to help. While dingle packs of this toothpaste will offer the flip-top cap, the 5 packs will have a screw-on cap. If you'd like to share more or have any questions, please give us a call at (800) 492-7378.

We really do appreciate all the feedback we receive and will be sure to pass your comments on to our Packaging Team to consider for the future, Jessica. We do extensive market research and consumer testing while designing our products and packaging to produce high-quality items Crest users will love, and we're sorry you don't like the twist tops. Based on your rating, if there's anything else we can do to brighten your experience with Crest, we'd love to know! Give us a call anytime at 1-800-492-7378. M-F, 9 AM to 6PM EST.

Hello Jess! Thanks for bringing this to our attention. We are truly sorry about the dissatisfaction you are experiencing with your recent purchase. That&#39;s certainly not the quality experience we aim for!<br />We would like to know more about what happened and offer you a solution. Please call us at 1-(800) 492-7378