Thank you for taking the time to review our SPF 40 Moisturizer. We're incredibly sorry that a loyal user of our Olay Active Hydrating Moisturizer had this experience, and we hope you're feeling better. Please know that all our products are thoroughly evaluated to be safe when used as directed. Still, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation, so for now, we ask that you discontinue using the product, and give us a call so we can learn more, make a complete report to our Safety Team, and help you out. We can be reached at (800) 652-9261.

Thank you for reaching out about our Olay Complete Plus Facial Moisturizer with SPF 40 for Sensitive Skin. We value your loyalty and are sorry to hear about the burning in your eyes. That's not the kind of experience we want any of our consumers to have and we understand how frustrating this may have been for you. Please know that we will be addressing this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for your feedback on Olay Complete &#43; Sensitive Moisturizer, SPF 40. We are sorry to hear about your experience. Your report is unexpected and we will share your comments with our Health &amp; Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Please feel free to call us at (800) 285-5170 or reach out through our Contact Us page to help our team learn more about your experience. <br />

Thank you for reaching out about our Olay Complete Plus Moisturizer with SPF 40 for Sensitive Skin. We&#39;re so sorry to hear about your experience. What you&#39;ve shared has been devastatingly unexpected and we can only imagine how upsetting this may have been for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren&#39;t able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven&#39;t already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for sharing your feedback with us. We&#39;re sorry to hear that Olay Complete &#43; Sensitive Moisturizer SPF 40 wasn&#39;t the right fit for you, especially as someone with sensitive skin who enjoyed the SPF 15 version. We understand how frustrating it can be when a familiar product changes, and we appreciate you sharing your thoughts on the texture and formula. We want to clarify that both Olay Complete &#43; Sensitive Moisturizer SPF 15 and SPF 40 options are currently available, so you can choose the level of sun protection that best fits your skincare needs. So we can help you further, please call us at (800) 285-5170 when you have a moment.