We appreciate you for reaching out about our Olay Complete Facial Moisturizer for Sensitive Skin with SPF 40. We're glad you enjoyed how the product felt on your skin. However, it is upsetting to hear that you had some stinging in your eyes. That's not the kind of experience we want for any of our consumers and we are sure this may have been frustrating for you. Please know that we will be handling this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

We’re so sorry to hear about your experience with Olay Complete + Sensitive Moisturizer SPF 40, JO. We understand how disappointing and frustrating it can be when a product you’ve trusted doesn’t work as expected, especially when it causes discomfort. Your safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product if you haven't already. If any product gets into your eyes, gently rinse with water to remove. So we can ensure your comments get the attention they deserve, please call us at (800) 285-5170 when you have a moment.

Thank you for reaching out about our Olay Complete Plus Moisturizer with SPF 40 for Sensitive Skin. We're so sorry to hear about your experience. What you've shared has been devastatingly unexpected and we can only imagine how upsetting this may have been for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

We're sorry to hear the Olay Complete + Sensitive Moisturizer began irritating your eyes and you had this experience, Rosie. Please know, safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product if you haven't already. When using this product, avoid contact with your eyes. If contact occurs, rinse thoroughly with water. So we can ensure your comments get the attention they deserve, please call us at (800) 285-5170 when you have a moment.

We're truly sorry to hear about your experience with Olay Complete + Sensitive Moisturizer SPF 40, especially after being a loyal Olay user for more than 40 years, Joyce. We can only imagine how frightening and upsetting it must have been to experience such severe eye irritation, difficulty seeing, and the need to seek medical attention. Please know that safety is our top priority, and all of our products are thoroughly evaluated to be safe when used as directed. However, we understand that personal sensitivities can occur, and we're very sorry this was your experience. We recommend discontinuing use of the product if you haven't already. We appreciate you bringing this to our attention and would like to learn more about your experience. When you have a chance, please give us a call at (800) 285-5170.

Kay, we’re sorry this moisturizer wasn’t the right fit for you. We appreciate your longtime love for Olay and your honest feedback.

Thank you for your review, Christine. We're sorry that you found this product too thick and difficult to apply. We do extensive consumer testing to get the feel of our products just right, so we appreciate your feedback, and we'd love to connect about this some more and help. Please call us at (800) 652-9261.

Thank you for taking the time to review our SPF 40 Moisturizer. We're incredibly sorry that a loyal user of our Olay Active Hydrating Moisturizer had this experience, and we hope you're feeling better. Please know that all our products are thoroughly evaluated to be safe when used as directed. Still, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation, so for now, we ask that you discontinue using the product, and give us a call so we can learn more, make a complete report to our Safety Team, and help you out. We can be reached at (800) 652-9261.