We appreciate you for reaching out about our Olay Complete Facial Moisturizer for Sensitive Skin with SPF 40. We're glad you enjoyed how the product felt on your skin. However, it is upsetting to hear that you had some stinging in your eyes. That's not the kind of experience we want for any of our consumers and we are sure this may have been frustrating for you. Please know that we will be handling this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

We're sorry to hear about your experience with Olay Complete+ Facial Moisturizer with sunscreen SPF 40 Sensitive. We know how important it is to find a daily moisturizer with SPF that works well for your skin, especially when sun protection is a priority. We're glad to hear you loved the lightweight, non-greasy feel and noticed benefits for your wrinkles, but we understand how frustrating the constant itching must have been. While we rigorously test our products for safety, we know that some people may have individual sensitivities to specific ingredients or formulations. Based on what you've said, we recommend that you stop using this moisturizer if you haven't already. So we can help you further, please call us at (800) 285-5170 when you have a moment.

We’re so sorry to hear about your experience with Olay Complete + Sensitive Moisturizer SPF 40, JO. We understand how disappointing and frustrating it can be when a product you’ve trusted doesn’t work as expected, especially when it causes discomfort. Your safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product if you haven't already. If any product gets into your eyes, gently rinse with water to remove. So we can ensure your comments get the attention they deserve, please call us at (800) 285-5170 when you have a moment.

Thank you for reaching out about our Olay Complete Plus Moisturizer with SPF 40 for Sensitive Skin. We're so sorry to hear about your experience. What you've shared has been devastatingly unexpected and we can only imagine how upsetting this may have been for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

We're sorry to hear the Olay Complete + Sensitive Moisturizer began irritating your eyes and you had this experience, Rosie. Please know, safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product if you haven't already. When using this product, avoid contact with your eyes. If contact occurs, rinse thoroughly with water. So we can ensure your comments get the attention they deserve, please call us at (800) 285-5170 when you have a moment.

Thank you for taking the time to review our SPF 40 Moisturizer. We're incredibly sorry that a loyal user of our Olay Active Hydrating Moisturizer had this experience, and we hope you're feeling better. Please know that all our products are thoroughly evaluated to be safe when used as directed. Still, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation, so for now, we ask that you discontinue using the product, and give us a call so we can learn more, make a complete report to our Safety Team, and help you out. We can be reached at (800) 652-9261.

Thank you for getting in touch about our Olay Complete Plus Facial Moisturizer with SPF 40 for Sensitive Skin. Your loyalty has been more than appreciated and we are sorry to hear about your more recent experience. This has been some unexpected news and we are sure this may have been frustrating for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.