Thank you for taking the time to review our SPF 40 Moisturizer. We're incredibly sorry that a loyal user of our Olay Active Hydrating Moisturizer had this experience, and we hope you're feeling better. Please know that all our products are thoroughly evaluated to be safe when used as directed. Still, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation, so for now, we ask that you discontinue using the product, and give us a call so we can learn more, make a complete report to our Safety Team, and help you out. We can be reached at (800) 652-9261.

Thank you for your review, Christine. We're sorry that you found this product too thick and difficult to apply. We do extensive consumer testing to get the feel of our products just right, so we appreciate your feedback, and we'd love to connect about this some more and help. Please call us at (800) 652-9261.

Thank you for reaching out about our Olay Complete Plus Facial Moisturizer with SPF 40 with Sensitive Skin. We would like to express our deepest of apologies for your experience. The news you've shared here has been unexpected and we are sure this may have been upsetting. Please know that we will be addressing this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for your review. While we're thrilled you love the SPF power of this moisturizer, we're sorry to hear about what happened to your eyes, and we hope you're feeling better. Please know that all our products are thoroughly evaluated to be safe when used as directed. For now, we ask that you discontinue using this product as we'd like to discuss this some more and help. Please call us at (800) 652-9261.

Thank you for sharing your feedback with us. We're sorry to hear that Olay Complete + Sensitive Moisturizer SPF 40 wasn't the right fit for you, especially as someone with sensitive skin who enjoyed the SPF 15 version. We understand how frustrating it can be when a familiar product changes, and we appreciate you sharing your thoughts on the texture and formula. We want to clarify that both Olay Complete + Sensitive Moisturizer SPF 15 and SPF 40 options are currently available, so you can choose the level of sun protection that best fits your skincare needs. So we can help you further, please call us at (800) 285-5170 when you have a moment.

We&#39;re truly sorry to hear about your experience with Olay Complete &#43; Sensitive Moisturizer SPF 40, especially after being a loyal Olay user for more than 40 years, Joyce. We can only imagine how frightening and upsetting it must have been to experience such severe eye irritation, difficulty seeing, and the need to seek medical attention. Please know that safety is our top priority, and all of our products are thoroughly evaluated to be safe when used as directed. However, we understand that personal sensitivities can occur, and we&#39;re very sorry this was your experience. We recommend discontinuing use of the product if you haven&#39;t already. We appreciate you bringing this to our attention and would like to learn more about your experience. When you have a chance, please give us a call at (800) 285-5170. <br />

Thank you for reaching out about our Olay Complete Plus Facial Moisturizer with SPF 40 for Sensitive Skin. We value your loyalty and are glad you enjoyed our Complete with SPF 15. However, we are sorry to hear that you had some irritation in your eyes. That&#39;s not the kind of experience we want any of our consumers to have and we understand how frustrating this may have been for you. Please know that we will be addressing this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren&#39;t able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven&#39;t already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.