Thank you for reaching out about our Olay Complete Plus Facial Moisturizer with SPF 40 with Sensitive Skin. We would like to express our deepest of apologies for your experience. The news you've shared here has been unexpected and we are sure this may have been upsetting. Please know that we will be addressing this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for getting in touch about our Olay Complete Plus Facial Moisturizer with SPF 40 for Sensitive Skin. Your loyalty has been more than appreciated and we are sorry to hear about your more recent experience. This has been some unexpected news and we are sure this may have been frustrating for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.