Hello! We truly appreciate you sharing such a detailed review, especially given your long-standing loyalty to Dawn, and we rely on feedback like yours to improve. Regarding the consistency, we are sorry you feel the need to use more product. This is one of our strongest formulas and was actually improved to be more concentrated, designed for consumers to use less when washing dishes. If you are experiencing issues where you feel you need more, we would certainly like to learn more about your experience to understand this better. We are also very sorry to hear about your frustration with the new spout on the refill jugs. We recently redesigned these to address common complaints about awkward pouring, spilling, and the effort required to lift large jugs. The new spout was specifically designed to make refilling existing bottles faster and easier. However, we completely understand your disappointment if you do not currently have a bottle to refill or prefer the previous design, and your concern about inadvertently using more detergent. We would love to learn more about your specific experience and discuss these points further. Please give us a call at 1-800-725-3296, where our team is ready and happy to help with any questions or concerns you have.