Dear Carterb, Thank you for your comment. We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are having hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. We do understand your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like running resource-intensive applications, compromised by viruses or malware by doing a full system scan using internet security software or application, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please make sure the system was not compromised by viruses or malware by doing a full system scan using internet security software or application. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Michael S Cash, Thank you for your comment. We do understand your dissatisfaction and the inconvenience this may have caused you if you had trouble operating WINDOWS 11. If this is your first experience with WINDOWS 11, we recommend that you visit Microsoft's Knowledge Base at: https://www.microsoft.com/en-us/windows/tips/ for helpful tips on how to navigate smoothly within the OS. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty