Dear Swhisper, Thank you for your comment. We certainly understand your disappointment and the inconvenience this may have caused if this laptop goes into repair disk after 3 false start from the get-go. Typically, this means Windows is possibly corrupted. Please try to run a factory reset to resolve this issue. For helpful tips on how to run a factory reset, please visit our Product Support page at: https://www.asus.com/support/faq/1013063/ . If the problem persists, we recommend to get a replacement unit from your seller if laptop is still within the replacement Windows. If it past the replacement windows, we recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Michael S Cash, Thank you for your comment. We do understand your dissatisfaction and the inconvenience this may have caused you if you had trouble operating WINDOWS 11. If this is your first experience with WINDOWS 11, we recommend that you visit Microsoft's Knowledge Base at: https://www.microsoft.com/en-us/windows/tips/ for helpful tips on how to navigate smoothly within the OS. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty