Dear Old Lady Shopper, Thank you for your feedback. We certainly understand your disappointment with the quality of the laptop you received and the inconvenience this may have caused if it doesn't come with a keyboard backlight. Typically, sales related issues are resolved by the seller if a different product was delivered to you than what was advertised. Should you need further assistance with the laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Edmundo, Thank you for your comment. We do understand that you don't like the preinstalled applications, these are included in order to enhance user's experience. Howver, if you don't need these preinstalled applications, you can always remove or uninstall these applications like Windows 365, and use a differrent web browser besides Bing. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty