Dear Swhisper, Thank you for your comment. We certainly understand your disappointment and the inconvenience this may have caused if this laptop goes into repair disk after 3 false start from the get-go. Typically, this means Windows is possibly corrupted. Please try to run a factory reset to resolve this issue. For helpful tips on how to run a factory reset, please visit our Product Support page at: https://www.asus.com/support/faq/1013063/ . If the problem persists, we recommend to get a replacement unit from your seller if laptop is still within the replacement Windows. If it past the replacement windows, we recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer, We do understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If the laptop will not boot up or it's just black screen suddenly after two weeks of usage, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update are applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Pel05661, Thank you for your comment. We do understand your dissatisfaction with Windows 11 OS and the inconvenience this may have caused. Windows 11 was built upon Windows 10 with a redesigned interface, enhanced productivity tools, and improved security features. If this is your first experience with WINDOWS 11, we recommend that you go visit Microsoft's Knowledge Base on tips on how to navigate smoothly within the OS at: https://support.microsoft.com/en-us/windows/meet-windows-11-the-basics-a7519756-6807-41e4-be66-ed3b2c0abe0d. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty