After I had purchased a Kayak from Costco I had noticed that a clip from one of the seats was missing. After I had reached out to Lifetime they immediately had gotten back with me and had shipped out the missing part. This minor part was a minor inconvenience, but the customer care was exceptional.

I purchased an Envoy kayak and the first time we used it, we discovered that one paddle was shorter than the other, and one of the seat strap hooks failed. Johnathan quickly determined the replacement parts needed, and after replying to his e-mail with a copy of my purchase receipt and shipping address, he said the parts should arrive in 5-7 business days via FedEx. Shortly after I hanging up the phone, I received a confirmation e-mail. Johnathan's service was fast, efficient, and professional. As a former customer services manager, I can say that his level of support was excellent. Keep up the good work.

I have 5 Lifetime Kayaks and all are great and have zero issues with them...I lost the seat on one and had trouble finding a replacement. Contact customer service and they took care of me. Its not just the product that makes a company great, its the people who run it!!

We bought a Lifetime Tandem Kayak and during its first use, the pads for the seat pulled out of their tabs and we lost them. I chatted with a representative and explained what happened. Prepared to buy the pads, the rep said no problem and would place an order form me. Pad arrived just a few days later. Wish all companies would take notice of this way of doing business.

Just bought our kayak and noticed it was missing a strap piece. I called customer service and they are sending the piece to me. Great customer service. Other than having to wait on hold for a while the person I spoke with was extremely helpful and nice and got my issue taken care of immediately.

When these went on sale for $100 off, my buddy and I each ordered one. The one he received showed up looking like it had been dragged behind the delivery truck, arriving scuffed, gouged, missing/broken hardware, etc. and he had to place a second order (at the non-sale price) to get a good one. Mine showed up double bagged and in perfect condition. The first time we used them was in Mexico and they did OK for a few trips around the beach, but I noticed the little hatch cover on both our kayaks was leaking water into the hull, which could be a major safety issue, and one of the plastic buckles on the seatback straps broke on my buddy's kayak. These seem to be kind of hit or miss on the quality, I would definitely try to be home when the delivery shows up so you can refuse delivery if you get one that isn't in good shape.

[This review was collected as part of a promotion.] Buying this kayak was a great decision. It's stable, comfortable, and easy to handle, making it perfect for beginners and longer trips. The sturdy design and storage space make it really practical for any adventure. Definitely worth it!

Bought 8 Kayaks and love them. After a full summer of use the kids managed to do a little damage. Called these folks up and had replacement parts in my hands faster than I could blink.

Bought the kayak and the second time it was used it developed a leak so I sent an email and they got right on getting it picked up and a new one on the way

Got my Lifetime parts coming quick fast and in a hurry! Perfect match and fit as expected. We’re back on the water! Thanks Dale and thanks Lifetime!