Bought two Lifetime kayaks over ten years ago for my Florida keys home. The salt water environment and near constant use eventually degrades the seats and attachment hardware. I made one call to the Lifetime toll free number and they sent me replacement parts for free. This is the second time I’ve replaced these parts and they are still free. I’ll never buy a kayak from any other company.

I have 5 Lifetime Kayaks and all are great and have zero issues with them...I lost the seat on one and had trouble finding a replacement. Contact customer service and they took care of me. Its not just the product that makes a company great, its the people who run it!!

We bought a Lifetime Tandem Kayak and during its first use, the pads for the seat pulled out of their tabs and we lost them. I chatted with a representative and explained what happened. Prepared to buy the pads, the rep said no problem and would place an order form me. Pad arrived just a few days later. Wish all companies would take notice of this way of doing business.

I bought recently a kayak tandem and it does not came with one of the seat, so I reach to lifetime service and the agent Alan reply me very fast and say that will sent me the replacement in only two days the replacement arrived. Thank you for the excelent service.

I bought two Lifetime kayaks, a single and a tandem. Both craft were sit on top models. Both kayaks are great and a blast to use. My biggest compliment is how they handled an issue that arose. One of the clips that locks the seat into place on the tandem craft was lost. I reached out to Lifetime and was responded to in an very quick manner. The service rep, Dany, was extremely helpful in identifying the part # and arranging for a replacement. Great customer service!

[This review was collected as part of a promotion.] Buying this kayak was a great decision. It's stable, comfortable, and easy to handle, making it perfect for beginners and longer trips. The sturdy design and storage space make it really practical for any adventure. Definitely worth it!

When these went on sale for $100 off, my buddy and I each ordered one. The one he received showed up looking like it had been dragged behind the delivery truck, arriving scuffed, gouged, missing/broken hardware, etc. and he had to place a second order (at the non-sale price) to get a good one. Mine showed up double bagged and in perfect condition. The first time we used them was in Mexico and they did OK for a few trips around the beach, but I noticed the little hatch cover on both our kayaks was leaking water into the hull, which could be a major safety issue, and one of the plastic buckles on the seatback straps broke on my buddy's kayak. These seem to be kind of hit or miss on the quality, I would definitely try to be home when the delivery shows up so you can refuse delivery if you get one that isn't in good shape.

The kayak itself is simple but seems to be very stable, we lost the cargo cover to one of the bays and the customer service to get a new one was awesome and easy to work with.

Bought 8 Kayaks and love them. After a full summer of use the kids managed to do a little damage. Called these folks up and had replacement parts in my hands faster than I could blink.

Bought the kayak and the second time it was used it developed a leak so I sent an email and they got right on getting it picked up and a new one on the way