My new kayak was missing a seat pad. One call to customer service and I had a pad in a few days. Nothing better!

2nd year having them (2) and the kayaks themselves seem durable but the seats are garbage. the backrest almost constantly unclips on its own which results in you jolting backward as you are sitting trying to paddle. They also have no accessories if you are looking to do more than paddle around. We are looking at trying to purchase aftermarket seats at this point.

I just purchased this yesterday for me and my son to use together. It is very heavy for me to move without any side handles. It rides nice and we enjoyed it. I do not like how the center storage compartment is opened up to the width of the seats my stuff slid and was unreachable and after coming back on shore I had to tip the boat all the way up to get it. I will be using some kind of net from not on and leave the strings connected somewhere in the hull. Side envoy sticker ripped when pulling off the plastic cover that was disappointing too.

This is a well-designed kayak with a solid build quality. It comfortably accommodates two people and offers excellent stability on the water. Its flexibility makes it easy to maneuver, making it a great choice for both beginners and experienced paddlers.

had a part malfunction & they got me a replacement quick & at no charge.

I lost one of the hatch covers of my envoy kayak and was replaced through the chat service.

kayak has been great. We were missing 1 plug and lifetime sent it right away.

We have really been happy with it

Excellent customer service resolved issue quickly and professional. We are enjoying the Kayak!

As a family, we are enjoying the tandem kayaks.