I've used turbo tax CD for over 15 years. I'm glad the online worked. I could not download as my computer's OS was outdated. The online access to completed work was a little hard to retrieve and when I entered a form it didn't say how to download it only what it was for. The search helped me clarify what I was looking for. I did not access a live tax expert, the questions and guidance throughout the program was good.

I have been using TurboTax for over 5 years, in this time I have found TurboTax to be easy to use and very informative when it comes to certain aspects of the tax process. I'll continue using this platform as long they continue to keep the filing process simple and cheap.

The entire process is very simple to use. But the misleading emails regarding a refund were sneaky. They were sent continuously making it appear like I was getting a refund when in fact I owed money to both the federal and state. The thought of a refund enticed me to complete my returns sooner than I had planned, as well encouraging me to open a Credit Karma checking account that I don't need. I will probably file directly with the IRS next year if available for free.

TT works very well except in one key area - if you have multiple brokerage accounts at the same vendor (like Schwab). TT will ask me to review data from my 1099-INT from Schwab, but I have 5 accounts there so I have no idea which one they are referring to. So, TT, please state the account # when referring to any documents from brokerage accounts.

I've used turbo Tax since before I was able do my own. I learned from my aunt who was doing my parents taxes, and she taught me at 16 years old so I could do them for them. I'm 45 years old now so like I said have been using this product a majority of my life. It's a great software to use for beginner and advance tax preparers.

Using Turbo Tax is so easy and takes most of the guesswork out of questioning whether I entered the correct information or not. I don't have to read tons of confusing articles to figure out the tax code and deduction possibilities. Turbo Tax makes my life easier at tax time!

I am a long time user of Turbo Tax and have always filed with ease. This year, the program seems buggy. It kept me in a loop to go back and review 3 parts that were complete. I finally got out of the loop somehow, but it took me an hour and a half of loop madness.

Too much manipulation to force choosing higher filing fees. The capital loss rollover couldn't be removed even though it had been used for 2023 and there were no more investments, forcing me to go premium instead of lessor or free. Nobody like the game manipulation. Very irritating but I guess that is just business.

There are a number of your instructions that, when taken literally, do not provide accurate guidance or are completely contrary to tax agency instructions. Other instructions are open to interpretation, which could be remediated through several clarifying words or sentences. Also, the animation does not convey the seriousness and professionalism expected of a tax preparation service.

Everything costs $$. It starts at $0. Sell any stocks? Too complicated - upgrade to $89. But that doesn't include state! Total $140. Want it taken out of your refund? That'll be $40. Want it direct deposited? That'll be another $25. I'm just furious, but I've spent an hour on this, so I've paid money I could not afford to pay. NEVER AGAIN!