Tried using phone but cumbersome. Lots of having to get out and find documents and trying to get back in. Waste of time. Switched to pad and had better results but still cumbersome. Somethings I needed to do were not available using the phone. Overall I’ve used this product for many years.

Hi. I have been using TurboTax for about 12 years plus now. I have nothing but great experiences. TurboTax is so easy to use if you’re doing your own taxes without help. And if you want help, they offer help which is great at an affordable price. TurboTax is the best way to go

In prior years I paid for the product I wanted, downloaded it, and then prepared my return. It was all straightforward. This year I logged into Intuit and tried to prepare my return online. The system chose the software for me. I didn't have a good idea of what I was using until well into the process. I missed the import from previous years returns. For example, names of 1099-R payors. I was unable to see the tax forms until I had paid. I prefer to see the tax forms as I input each section. I will try something else next year.

When signing into an investment account for Turbo tax to retrieve all information necessary for filling, be it a 1099 DIV or a 1099 INT or whatever, one assumes all information is retrieved. However, there are then prompts asking to go back and review that information, repeatedly. As well as referring back to what was filed the previous year.. somewhat redundant in my opinion.

I've been using TurboTax for several years now, and every tax season reminds me why I keep coming back. The platform is incredibly user-friendly, making what could be a daunting process feel straightforward and manageable. Its step-by-step guidance ensures that I don't miss any deductions or credits, maximizing my refund with little effort on my part. I particularly appreciate the ability to import documents and previous tax information, which saves me a lot of time and reduces errors. The additional support options, like live expert advice, provide peace of mind that I'm handling everything correctly. Overall, TurboTax combines ease of use with comprehensive support, allowing me to complete my taxes accurately and efficiently. Highly recommend it to anyone looking to simplify their tax filing process!

Pretty good program. I don't like entering deductions before expenses. It used to be nice seeing the number slowly going down. Its a bit difficult if you forget something and have to go back. Even after searching for a discount I feel its quite expensive. If the government wants taxes they should have all programs we need free. I don't feel its fair that I have to pay to do my taxes just because I am self employed.

My return is a bit more complicated than the free 1040EZ so I've used the cheapest level of Turbo Tax for years. The guided, simplified questions are easier to understand than trying to figure out all the IRS forms on my own. The $89 is worth it in my opinion.

TurboTax has and will continue to be the only Tax advice and service that I use. I struggle with disability, and I don't have much support, but TurboTax has made filing taxes so easy. They explain and offer extra help in each step. The answers are always in-depth and easy to understand. The overall price is amazing, and there is always the option to continue to the next step without some of those extra benefits.

I love Turbo Tax!!! Its so easy and walks me through each step. I had trouble with getting someone to set up and keeping an appointment and helping me in full service, so I ended up just doing my taxes myself. I will always use Turbo Tax though!!! Thank you so much!!!!!

It was much simpler in prior years (customer since 2008.) Had to enter all forms by hand even after downloading from institutions or phone photo in your app. Program seemed slower and "Help" was poor. Found solutions by going on Google. Had to request the "Help" to get to the page to enter SSA info? Prior years it was listed. Almost seemed you were trying to force me to upgrade...hmm. Lastly, my institutions, Vanguard, Prudential, even SSA, were not recognized as partners to download. Get better.