Fatal flaw in new online program .... when I updated my email address with TurboTax prior to doing taxes I was no longer able to access my 2023 TurboTax return (download type). The 2024 online program was populated with our Personal Information and other data, it disallowed e-filing because it had NO record (database connection) to our 2023 tax return. I am totally unhappy with the new TurboTax version and the poorly designed and tested online program was very disappointing.

Overall I like Turbo tax, however I thought there was a military discount as I served in the armed forces during this year. I retired from service in August. You should have this free for all veterans. I will be using a different service starting this next year due to the fee. I can go on base and have them do if free. Why would I come back here.

4 out of 5 stars; Mainly because once you enter some of the information, if you did not insert it correctly, you can not go back and change it. Not in all instances, however. I am a newly wed and changing from single to Married has its difficulties! Other than that, the system is wonderful and very good at explaining step-by-step what action should be done. I will always use TurboTax to file my refund!

On the lower level version that I used getting answers was not really possible. This version should have a quick chat with a live person. I have used Turbo Tax almost since inception. The early version on CD was a very reasonable price. Also in the earlier versions there was a lot of free support and audit protection. Things do seem to be very detailed and pretty user friendly. One thing that was a little confusing was the tax refund that appeared after working on the state tax. It kept showing my refund as $2,192. This figure had already subtracted what I owed to the state. My actual Fed, return was $2,383.00. I would prefer to keep that refund for federal seperate from the state tax.

It was tough, but we did it thanks to everyone who helped I do taxes on here all the time every year for the past at least four or five years and never had an issue like this but now I’ve officially had Help through TurboTax and they were wonderful thank you so much for all y’all do

We have been using TurboTax for a couple of years, and it has always been easy. It allows us to file our taxes accurately and on time. We like that we can type in our basic W-2 information, and it auto-populates; all we need to do is verify and validate if the right amounts are there. We also like that it has identity theft protection and an E-file for both federal and state filing.

the whole website is great, and the filling as well, but when it comes to extra charge, that I didn't want , they get added automatic, even if you don't consent it gets added automatic, the last 44 dollars charged that I tried not add, still got added, I don't make much money, and yet the website has managed to keep on adding extra charges every time, last 2 years the same, but oh well since I had everything finished I was technically force, just like every year

I would give it zero stars if I could. You wring money out of us every way you can. Most of the ways are devious. I thought the state return was included. Apparently not. You bank on me giving in because of the time invested. To be honest the "other" software made a $2,000 error, not in my favor. This whole thing is ugly.

I HAVE BEEN DURING MY TAXES WITH TURBO TAXES FOR OVER 11 YEARS. THIS YEAR I RAN IN TO AN INPUTING ERROR ON MY PART. I CALLED AND THE PROBLEM WAS RESOLVED WITHIN 25 MINUTES. THE REPRESENTATIVE WAS KNOWLEGEABLE AND PATIENT WITH ME. I AM A SENIOR AND I REALLY APPRECIATE THE KINDNESS.

I've used TurboTax for a while, keep coming back each year. The list of deductions that are available seem so comprehensive (even if I never need use to them, good have!). One thing that could be improved upon is the financial institution lookup. It seems like I'm entering 1099 information manually for at least 1 or 2 widely known institutions each year.