I love the ease of having my last year taxes already loaded in the system when I come to do my new taxes. The only drawback I have had this year is I was charged an extra fee for efiling. You already charged me close to $200 for preparing and submitting my taxes, to then get charged an extra fee to actually efile them was ridiculous. Stop taking more money on the back end! Be honest up-front about ALL the fees so that we can see how much everything will cost including efiling!

I was not happy with turbo tax. I paid for a product to run on my laptop. I was forced to enter everything online. I was forced to agree to allow you to use my information on other products or I could not complete the tax return. I like to have the program on my laptop so I can go in and out when I want and not have my information all over the internet. I also do the tax returns for my 2 daughters. I paid for up to 5 electronic tax returns. I hope that won't be a problem. You make it sound like I got my taxes completed for free. I paid $79,99 for turbotax...it was not free!! I just realized I can't even write this review unless I AGREE to your terms and conditions. UGH

This experience feels increasingly misleading. Repeated requests for additional payment throughout the process demonstrate poor business ethics. The system appears intentionally structured to confuse users and push them toward more expensive options. That is not how customers should be treated. I will be taking my business elsewhere next year, as this experience prioritizes money over customer service.

I purchased the PC Download version which I have used successfully and happily for many years. Unfortunately my PC is using Windows 10 which cannot support this year's product; so I was switched to the online version. Almost every step was agony. And when i finally got done (with telephone help from 2 different and fantastic experts) it certainly appeared that there was no way to print the returns or save them. Both of these women went above and beyond in terms of patience and willingness to try different approaches to get around a dismally awful program. Unlike the download version this version did not show me what I had entered for a particular item last year in a format or appropriate time to be useful. Some questions were asked that I never encountered before. It took me hours and hours when filling out paper returns took me 10 - 15 minutes

I used Turbo Tax for years, than fearing I was missing some discounts I hired an accountant to file my last year taxes. It took him over a month to do the taxes and in the end I found he was using Turbo Tax to file. I will not make that mistake again.

It was a little difficult switching from last year desktop to this year online. There were some of the things/icons of companies from last year that I didn't know what to do with. Also TurboTax somehow couldn't e-file my returns right when I was done, said my AGI didn't match. It was difficult to figure out the work around to be able to manually enter the AGI and e-file. Hoping next year it wil be smoother now that I have used online once.. Overall however, the interfaces were otherwise very easy to work with, as was the uploading of forms etc..

I HAVE FILED WITH TURBO TAX FOR YEARS AND BEEN COMPLETELY SATISFIED WITH YOU. THIS YEAR WAS DIFFERENT. I DOWNLOADED IT AND IT SAID COULDN'T NEEDED WINDOWS 11. YOU SWITCHED ME ONLINE. VERY HARD TO GET BACK INTO. BIGGEST PROBLEM WHEN I COPIED EXACTLY MY AGI FROM 2024 FORM IT SAME INCORRECT. SO I FINALLY WAS SO DISGUSTED I PRINTED IT OUT AND NOW MAILING IT. COST OF MONEY WHEN I COULD OF DOWNLOADED THE FORMS FOR FREE. WILL I USE YOU AGAIN RIGHT NOW I SAY NO

TurboTax seems very content to use interface design to skim as much money off people as possible. I feel conned into giving Intuit access to my information because it wasn't clear that was optional. Don't manipulate information access or money out of clients by making the option to decline harder to find. It's fundamentally dishonest and makes distrust you.

in the income are I almost missed my jury duty income - this is a common occurrence I would think and one of the early income questions should ask if you served on a jury and got paid. other areas were hard to follow without seeing a summary of detail behind income especially. also - you need to include the worksheet for qualified dividends and capital tax calculations. this comes with printouts available in taxact I had t do it by hand to make sure the tax calculations were right. Also I did not like that I had to pay in order to see even a draft of my completed 1040. I normally use taxact - and this feature was there - the forms had DRAFT on watermarked on them.

I have used TurboTax for years and was disappointed this user because it was difficult to navigate. There was no continuity when completing Schedule A. It continued to switch to a "you're done" screen before I entered all deductions. I had to do a detailed search to locate the sales tax deduction in order to enter my information.