Changes made in the software since last year made navigation more difficult and actually created conditions where I inadvertently wiped out prior year reporting that would have aided in the 2024 filing. Also, TT keeps promising discounts, but this never materializes at check out. That's not the right way to do business.

I've used TurboTax for 30 years but this was the first time I had a bad experience. The Business Credit Form was not ready and they changed the date 4 times and it still wasn't ready. I ended up having to delete a credit so I could finish my taxes without waiting on the form. Had to eat $169 of refund in order to move forward because I had already wasted 2 weeks of being able to e-file.

Turbo tax is fast and thorough. I don't like how they hound you to upgrade to live help all the time. Plus I had issues with their incorporating some 1099s that I filed. Really it's about 3 1/2 stars but the cost was very reasonable so I will leave it a 4. The whole tax system reeks of over complication. Let's get it simplified so it doesn't turn into another corporate scam.

Turbo Tax came through again and helped me have ease of mind when filing our federal and state taxes. As an ordained minister, there are some extra details that Turbo Tax helps me walk through to make sure that I am filing it correctly. Have never had a problem with Turbo Tax for the 10+ years that I've been using their tax services.

Filing my taxes with TurboTax was incredibly easy and straightforward. The step-by-step guidance made the process feel less overwhelming, even for someone without a strong background in tax preparation. The interface is clean and user-friendly, with clear explanations for each section. One of the best features is how TurboTax imports information from previous years and connects to W-2 providers, banks, and even cryptocurrency platforms, saving a ton of manual entry time. The automatic error checks also provided peace of mind, ensuring I didn’t miss any deductions or credits.

it was awesome until the end when i had to find my amended return from23 and had to call in. will was incredible and the only reason i will use you next year. your app is horrible for us that don't use apps. to hard to understand the lengo to find things. give will a raise.

Bought the personal computer version of TurboTax, but could not use because TurboTax no longer supported my operating system version. Could not update the operating system because my computer was no longer supported by the operating system company. Had to abandon the personal computer version of TurboTax. Switched to the more expensive online version of TurboTax. TurboTax was unable to import data from my employer. TurboTax was only able to import partial year information from Vanguard. I had to enter the enter the remaining Vanguard data myself for a partial year. I have less confidence in the return because of all the manual typing. TurboTax would not accept the actual data from my 1095-A form. I had to fill in 1095-A Part III column B with data from HealthCare.gov. I have less confidence in the return because I had to fill in data from a government website.

The most useful feature, a running total of your deduction/taxes owed was removed from the heading as you work through entering info about your tax return. It was an excellent product back for the several years when this was available. Without this feature, it has fallen back into the mass of mediocrity. Hoping that Intuit brings this feature back.

There should me more options for getting your refund early! I was disqualified because of your AI not being able to identify me. That's biased and crazy because ALL my information is Mines. So that was a bummer and def decreased your rating for me...also, that credit karma account is crap because it was not made for black people to get their money early...

In general, I like your platform, you simplify a lot of things and every year it does get better. You don't have control over every aspect of how you get information but you are clearly working with various vendors to make it better. There are a few annoying things like deeper comparisons between previous and current years explaining differences, especially when they are large and expensive. For Example, when children transition from not being a dependent and your filing status changes, this could have been predicted or raised as a concern as the children age, to make sure to adjust federal and state withholdings, especially assuming nothing changes. This scenario could be handled better. I also found the w4 steps that you do have, overly complicated and wording unclear and also didn't see a matching state form. You have all my tax information for years and you were unable to explain that a shift in filling status could have significant impacts on my tax responsibilities and that is why I now owe a large amount compared to last year. Trying to sell me a live expert only makes things more frustrating when negative tax payments are already hurting, yes, you are a business, but we are people and many are just average hard working individuals, don't kick people who are already forced to pay large amounts.