Es un sistema dinamico e increible, que te va guiando sobre tu situacion tributaria y mostrando los beneficios que estan disponibles para ti, a la vez te va ensenando y explicando el porque de cada calculo, de cada numero, me resulto de gran ayuda. Lo recomiendo mucho

I didn't engage with any live experts because it is easy for you. I didn't like the fact that it was advertised that it was free, but in the end, I still had to pay for it. It's not as free as you say and yeah it the price did not beat what I paid for last year.

You charged me for state filing when I was unable to complete CT filing due to unavailable documents. If I wasn't a poor and invisible human and actually had the resources to pursue help to get the fee waived I would do that, but a human won't even read this review so it doesn't matter and i don't matter. Thanks for stealing my money and wasting my time.

just a 4 star this year. I did not like you did not keep the running totals at the top of the page as you work through things. Also I could not get to the filing forms as I worked through the interview process. Years before I was able to pull up the filing forms anytime during the process.

I feel like every year the program gets better and better. It remembers more info, it's easier to get through some sections. I don't like the Schedule C part where it randomly shows you the form and asks you to make selections based on the form instead of asking you the questions like the rest of the program. But all in all it was great!

I have had so many issues with my return this year and Turbo Tax failed in every way. I have gotten inaccurate return dates. when a problem needed to be fixed, Turbo Tax did not go right to the area that needed to be corrected. i had to call support in which i was on the phone for hours. i got a email stating i would receive a 20% discount because myself and many others was having problems with filing their taxes with Turbo Tax. I still have not received the 20% off. When i spoke to a supervisor about a discount because of the issues, they were clueless nor did they was to compensate me in anyway.

There should me more options for getting your refund early! I was disqualified because of your AI not being able to identify me. That's biased and crazy because ALL my information is Mines. So that was a bummer and def decreased your rating for me...also, that credit karma account is crap because it was not made for black people to get their money early...

In general, I like your platform, you simplify a lot of things and every year it does get better. You don't have control over every aspect of how you get information but you are clearly working with various vendors to make it better. There are a few annoying things like deeper comparisons between previous and current years explaining differences, especially when they are large and expensive. For Example, when children transition from not being a dependent and your filing status changes, this could have been predicted or raised as a concern as the children age, to make sure to adjust federal and state withholdings, especially assuming nothing changes. This scenario could be handled better. I also found the w4 steps that you do have, overly complicated and wording unclear and also didn't see a matching state form. You have all my tax information for years and you were unable to explain that a shift in filling status could have significant impacts on my tax responsibilities and that is why I now owe a large amount compared to last year. Trying to sell me a live expert only makes things more frustrating when negative tax payments are already hurting, yes, you are a business, but we are people and many are just average hard working individuals, don't kick people who are already forced to pay large amounts.

Turbo Tax is very easy to use, get answers to any questions you may having while working on the forms, easy to double check for errors with clear explanations on why and how to correct them, and most of all, very easy and convenient options to pay, arrange for receiving refunds, and to file your taxes.

upselling at every turn, no way to return to a sub window if you entered the wrong information (in some cases). You basically have to just live with incorrectness if you find the error. The 'we're working on your return' loading infographics are infantilizing. I would not be surprised if processing times were artificially elongated to make it seem like you were doing more.