I've been using TurboTax for YEARS (back when I received the CD in the mail). I like that it walks me through what I don't know to help figure out what I need to enter and what decisions would benefit me. But it still allows me to decide. In addition to the guiding questions, it still provides links and ? to see additional information for understanding.

everything was just smooth and helpful it felt like it walk me step by step and thing is i never file taxes om my own before so this help me a lot. thank you . you guys. i would also like to add that i was behide on may w2 so it help me with that as well. i feel so much better now that everything is caught up

Overall, it's a great product, but some of the "guidance" causes issues. I have a current small business that I did not earn any income from. It wouldn't let me enter 0 or indicate it was existing, but inactive. I had to delete the business from my info, which mean I have to re-enter it next year.

Filing my taxes with TurboTax was seamless and stress-free! The step-by-step guidance helped me maximize my refund, and the process was incredibly intuitive. I appreciated the automatic deductions and credit searches, which ensured I got every dollar I deserved. Highly recommend for anyone looking for a smooth tax-filing experience!

Terrible. Tax returns REQUIRE an IP PIN. There is no error message on Turbo Tax that this is missing. It kept checking our returns claiming that all "looks good". But we filed and the returns were rejected for missing IP PIN. I went back to fix the error and Turbo Tax kept claiming, "looks good" and wanting to refile. Getting the IP PIN from IRS was another series of hoops that took over 5 days to get. Then I went to plug it back into the returns, the "Help" in the right margin was not directing me to the right place to plug in the IP PIN. Nowhere under personal information did it call for this PIN number or I would have requested mine weeks ago when we started our returns. Upon getting a rejected return I scoured the forms back and forth for a day, and Turbo tax kept showing "looks good". Miraculously and obscurely I found somewhere that said this was under "other tax circumstances" tab and is not one of the fields that turbo tax checks for compliance with your return. How is this an OTHER??? This is a REQUIRED field and should be at the beginning of the return as part of biographical information. It's not an other situation. Very frustrating and ridiculous that it took so many days to figure out. This makes doing your own taxes a huge headache and I AM TECH savy, imagine someone who can't navigate forms easily. Completely ridiculous. Good thing they aren't charging us a tax penalty because there's a 5 day window to fix the returns once transmitted.

I stuck with Turbotax because they supposedly save your info and make it easier to file the next year. That happened between 2022 and 2023, but for my 2024 taxes I had to enter in everything from scratch even though I was using the same username and password. Turbotax automatically filled in my capital loss carryover in prior years, but this year it didn't so I forgot and had to file an amended return.

Filing for 2024 was the easiest and fastest in some years since it was the last year I worked and then did not even work the full year as I was laid off, so I opted to just go ahead and retire. I thought it was supposed to be a free service - started out that way anyhow. Still, I found it all fast, easy to understand and I am happy I used Intuit TurboTax.

I did not engage with Live assistance. I was disappointed that there were multiple fee changes/upgrades- initially it will be this amount, but if you really want to feel covered you need this amount and then well you actually require this amount and if you really want to feel covered with that it is this much extra...- mine increased twice and I turned down 2 more increases and then I clicked to have my Turbo Tax payment come out of my return and noticed that created and additional fee instead of being told up front "would you like your Turbo Tax fee to come out of your return instead of having to pay up front? Doing so will be an additional $40 fee" what was initially $39 ended up $150, I know that some of that was me agreeing to extra audit coverage but some was not and it would have been a lot more if had gove with some of the other extra coverages and fees- I feel like there should be an upfront menu of benefits/fees. You did however, do a good job of takign me through the process step by step

I was able to get through my taxes without too much trouble. Turbo Tax was unable to import account information from Schwab, so I had to enter it manually. I was able to complete my taxes in under two hours. TurboTax saves information from previous years, which saves time.

I like the additional details and help available. One thing can be done better, is when there is a correction at the review stage, it is always confusing to me, this year they are telling me in the comments of what needs to be corrected, so that was helpful. but the more details in that part, the easier it will be.