i would give it a zero. would not let me e file due to some issue on w2. I could have done this myself in about 15 minutes and file by mail and saved 130$. By the time I realized i could not efile, you already charged me. I guess I am a sucker here. enjoy my 130$.

In general, I like your platform, you simplify a lot of things and every year it does get better. You don't have control over every aspect of how you get information but you are clearly working with various vendors to make it better. There are a few annoying things like deeper comparisons between previous and current years explaining differences, especially when they are large and expensive. For Example, when children transition from not being a dependent and your filing status changes, this could have been predicted or raised as a concern as the children age, to make sure to adjust federal and state withholdings, especially assuming nothing changes. This scenario could be handled better. I also found the w4 steps that you do have, overly complicated and wording unclear and also didn't see a matching state form. You have all my tax information for years and you were unable to explain that a shift in filling status could have significant impacts on my tax responsibilities and that is why I now owe a large amount compared to last year. Trying to sell me a live expert only makes things more frustrating when negative tax payments are already hurting, yes, you are a business, but we are people and many are just average hard working individuals, don't kick people who are already forced to pay large amounts.

Extremely easy to navigate through the process of tax filing. And once you begin Turbo Tax guides you step by step to make sure information is entered accurately. Turbo Tax also identifies the best options for lowing tax liability and refund maximum.

Don't like it and next year I'll probably switch to H&R Block after decades with Turbo Tax. They're always trying to sell you stuff. My taxes are pretty straight forward and because I had a 1099-div, I had to upgrade for them to finish to the most expensive. Not a fan.

Once you sign up for the live version of the product, next year it tries to lock you in. If i cleared my return it gave me a button to be asisted/live and no other option. To get out of the live version you have to clear. And then find the product page on google for the version of the software you actually want. Evil anti consumer behavior. go figure the more expensive option is hard to remove

I was not able to add my email address on the tax forms, I was not able to add my bank routting number and account number only because I was not getting as refund some times that info is important because there has been times the goverment give economic relief aid and if they do not have a bank account they can not send a direct deposit the email is important as a way of contact

Overall, I think TurboTax is a good product. Two suggestions: One, modify the foreign tax reporting section so as to eliminate the need to report the various income sources in a specific way; two, devise a pull-down menu that shows a detail listing of the items under the various income, deduction, credit, etc. categories so one can see where different items will be addressed.

My wife and I have been using TurboTax Premium to prepare and file our personal and home business tax returns for several years. We have never had an issue with the returns at either the Federal or State levels. The software is easy to use. We recommend this program to anyone operating a home business.

I was had to pay an extra $60 to increase my service option to record a capital loss. I have had gains and never had to pay extra. Feel like this was wrong and gouging at a tax situation. If I was presented with this earlier in the filing process, I likely would have stopped and gone to a different tax preparation service. I feel it was hidden and waited until the end to be disclosed when that portion of the preparation was handled much earlier. It shows very questionable practices in being clear in pricing. I will let others know my disdain for hiding of fees until the end.

Another tax return prepared and submitted with TurboTax. I've used this product for a decade and I've never been disappointed. It's easy to navigate; saves relevant information from prior year(s), and help is always there if you need it. My family uses the product and I never hesitate to recommend it to friends and neighbors.