It's a simple Plug & Play with any tax related documents you receive. Gone are the days of me paying someone else to do the mundane task of reading numbers in boxes and printing them out on the screen! It's also really convenient that I can pay off any bills I accrued with the same money from the expected returns.

When attempting to file by state; some of the payment plans provided by the state were not able to be selected, while these options vary from state to state, Oregon does have this option, and it would be nice to be included when filing the Oregon Tax Return.

Finding it HARDER to import information at times. WOULD rather type myself. It seems it makes it harder to do this?? I had to CALL Turbotax to resolve an error before I could transmit my return,and I MUST say I had an AMAZING worker. SO KIND and PATIENT and helped me with EVERYTHING....

The opening questionnaire did not ask about home energy improvement credits. I had to navigate back to the credits section, ask to see all credits, and hunt down the portion I needed. This credit has been asked about in prior years and should be part of the opening questionnaire as the credits are very substantial.

I share my daughter with my ex and your process DOES NOT support adding and taking my daughter on/off my return and changing from single to head of household. Also, YOU continue not to pull forward my 1099-R from previous year and I have to manual enter as it is my first 1099-R. Very basic and routine aspects, and you fail to make it smooth. Also stop asking every multiple pages if I want to accept an up-sale services. Don't minimize this and fix a smooth swap of depentant looking for other assistance

Turbo tax use to show amounts of projected refund/amount owed as info was entered. This was beneficial to see how different items entered affected taxes. Prior to paying and filing, turbo tax use to show a summary of income, credits and everything compared to the previous year, so I know my taxes are complete and correct. I can prepare my own taxes but use turbo tax for convenience. With the cost and lack of information before filing so I can make sure everything is correct, I may choose another method next year.

We were dissatisfied to see that we would have to pay a $40 service fee on top of the $99 in order to have TurboTax withdraw the money from our refund to pay for their services. I feel that should be included in the $99. It must already be a part of one of the higher packages that we opted out of. We have seen the price go up every year and will be looking for a different service to do our taxes next year.

I am so angry that I could not pay for my Turbo Tax with my credit card without doing it through another company and not letting me inter it! I had to agree to pay with my return which resulted in my having to pay an additional $40 and giving my information to a third party! I have been using Turbo Tax for many, many ye years, but will be choosing another source next year!!!

Hidden fees. Automatic bad review. How dare they try to exploit your frustration by waiting until toward the end to bombard you with hidden fees when you've already sunk so much time into your return, banking on you being too exasperated to start all over with something else. Transparency upfront would have made a difference, but they chose to deceive users instead.

I love Turbo Tax!!! Its so easy and walks me through each step. I had trouble with getting someone to set up and keeping an appointment and helping me in full service, so I ended up just doing my taxes myself. I will always use Turbo Tax though!!! Thank you so much!!!!!