I've been using TurboTax since 2015. The product is good, the flow and interface has improved over the years. I think it's a good product. I would give it five stars BUT... the price hikes are getting unreasonable. I think when I started it cost maybe $30. Now it's $130 for the most basic version. Also, I really don't appreciate all the little ways Intuit is trying to eke more money out of me via little tricks. Examples: multiple screens trying to get me to upgrade to the MAX version, charging me extra money to use my return to pay their fee, and the last page that tries to sneak me into using a 5-day early return (essentially a loan) for another mere $35. It's not the paid options that bother me, it's the sneaky way the screens are set up which make it difficult and tricky to even notice there is a no-fee option. Come on, Intuit. Let your product and services sell themselves. I'll happily pay for things that are worth it. Stop trying to dupe me into paying you because it's too hard to figure out I have an option.

I much prefer the downloaded application over the website. I felt more comfortable browsing back and forth and verifying the documents. The web format felt more opaque. Furthermore, in previous years the Deluxe package was sufficient this year, with no changes in the complexity of my taxes I was forced to upgrade to Premium

This process gets dumber and dumber every year. It has even become a chore simply to see how much of a refund you're getting. It used to say it right at the top--easy! Now: nope! You also try to swindle us by charging a pay-through-your-refund fee. Why would that cost an extra $40? And to hide it like you do? Shameful.

I love TurboTax. It isn't free, but they really walk you through every scenario. I have 100% confidence that I'm getting my maximum benefit, and that my taxes are done correctly, because the system is so thorough. It makes some which could be so much harder simple.

The extra fee to file is new. I am sure they must have just added that new feature. The amount to file read ON YOUR WEBSITE to be 89$. Well at check out its 99$. That really sucks as well. Then I had the worst time editing due to the website not responding and redirecting me to a dead end road. This was not a good experience this time around and i may not continue services. If I am going to pay 178$ for my taxes Ill take my business elsewhere. TurboTax was a sweet treat until it was not.

I have been a repeat user for many years now and not only has it been pretty easy and informative to use since the beginning, but the website/app also gets easier to use every year. I am very happy with my experience with turbo tax and plan on continuing to use it next year! I 100% recommend using it for all your taxes needs.

While the product has been refined and is nice, there are three problems. 1) They ask too many time to upgrade to X service 2) They try to take in your information to train their AI (but dont worry they dont sell your information ::shakes head:: ) 3) The fees are starting to get dumb... I am paying over 100 dollars for fed and state tax reporting and then you want another $40 to file electronically through turbo tax even though the IRS offers free efile. Intuit is going to loose customers like this

Turbo Tax is quite easy to use with one exception. I couldn't figure out how to bulk review for stocks and get the Needs Review to go away. This could be more streamlined. I originally scrolled to make sure all the line items were correct, but then had to go back and check each one which was tedious. Seems like there could be a better way. If there is, I couldn't find the help I needed.

I was forced to upgrade to the next level product because I had one stock sale and the 1099 didn't have the cost basis. I don't think I should have had to pay extra when I could have simply entered the cost basis myself. I've used TurboTax (the disk) before and didn't have to upgrade for this.

Only my 2nd time using them. The 2nd time was more of a pain to get through than the 1st time for some reason. After consulting with a tax agent the rest of the process was a rather simple. Didn't get nearly as much back as I did the previous year but I did make more so that's not on the TT. Without the one issue I ran into that required me to ask for help. The process would of taken only 30mins (1hr 30mins when i needed help).