I hate this new product .... I do my taxes every year by myself and this year was the hardest ever to complete. I could not see the forms and I wanted the software to look like the IRS forms so I could see what was happening . I will not buy this product again

Using the online Turbo Tax provided an accurate way to submit your taxes. It was relatively easy to navigate the various sections and paired accurately with the various 1099 forms. The features of each section were easy to navigate. Various means of support through chats or other Turbo Tax features were provided.

Overall, the experience is great, but I do have two observations; 1) you don't accept the PDF file to import the previous year tax return, why is that? All the information is available on PDF file. 2) you can upload my W-2 form from my camera shot, but you still ask me to manually enter my personal information when you cannot read previous year PDF file tax return. You could have just use W-2 form to auto-fill my personal information.

Awful...worst ever. I will switch next year to something else. Kept insisting on putting my automobile in for business use. Since I do not use my vehicle for business, this was a total waste of time...three evenings spent trying to get rid of it. If I call for help (AI was also useless), they want to upcharge me significantly. Finally filled in slop just to be able to file. At least it accurately says "0" for business use. Time to switch to something more user friendly and better supported.

I worked for a CPA for 6 years preparing tax returns. When I left for another job, I paid a Tax pro to do my returns. This year I decided to give TurboTax a try (very hesitantly!). I have been extremely impressed with the whole process! It's very user-friendly, thorough and accurate. I also appreciate all the 'help' information available. Much better that I expected ... will definitely use going forward ... thanks!

TurboTax should seriously consider returning to its roots. It's not only just become “another tax service”, but the constant prompts to try and upsell the service, is ridiculous and gets to be infuriating after about the 5th time being asked to upgrade to “Maxx”. Filing taxes is stressful enough without having TurboTax acting like that pest of a salesman that won't take NO for an answer! This will, without a doubt, be the year I call it quits and file for divorce from the nagging, greedy, pushy Mrs. TurboTax. But don't worry, I'm sure you'll get your alimony aka fees for direct deposit/taking fees from my refund/secretly upgrading me to a service I 100% DON'T need! If 1/2 star ratings were possible, that's what I'd give them.

I did chat with an expert to get an error check. She was very helpful and efficient. They features of Turbo Tax are amazing, how they can connect with your financial institutions, and upload your documents. There were a couple of institutions not listed, but it allowed me to request that they be added. This was my first year, and I will definitely be back next year!

Turbo Tax made filing super easy and if I ran into something I needed help with it was awesome knowing that help was available when I needed it from the friendliest assistants. Thank you so much Turbo Tax because I couldn't have done my returns without you! Amazing and highly recommended!

I have been using Turbo Tax desktop for many years. After using this online version I will not go back. This interface is comfortable, friendly, and intuitive. available help is excellent, and the explanations are understandable. This is the way to go.

Process was good. I like that I could enter my forms manually instead of linking to the other places and trying to figure out their passwords as I normally use the face ID. I gave 4 starts because it was keep pushing me to the more expensive option that I don't need and don't provide the free option with the standard deduction return.