This is the only service I trust with my taxes. While I was married, my husband insisted on filing jointly...because he had a larger-than-life tax burden that he wanted to apply my refunds to, without my consent. The only safe way is to have full control and transparency of information and Turbo Tax is the only service I can find that offers that. Great job guys!

i felt it was a smoother process last year and before. Seemed clunky in spots, going in circles. It seemed way easier in years past to navigate, add stuff and delete stuff. I felt more confident in the past that everything was covered. The wrap up or finish process seemed beter with this years version.

The prices have gone through the roof. Looking to use a different tax software next year. Also, using the software used to be pretty straightforward and easy to navigate. Now, it just gave me a headache and I about switched. I would have had I not gotten so far into inputting information. I have used Turbo tax since 2007. Not anymore.

Except for adding Soc Security this year, our return is the same year to year. Turbo Tax is sometimes hard to decipher. Asks things that are confusing which made me return a few times to things I'd already done. Uploading info from financial institutions wasn't as easy as I'd thought. I still had to manually add some items after accessing the info via the financial inst.

The old TurboTax was much easier to use, more intuitive and less hassle, this version requires you to go over the same entries each time you access it to update information. Most irritating, however, was the site would no allow me to continue with my previous ID and password requiring me to initiate a new account. As a consequence, there was no carryover from prior returns necessitating a lot of data input. I wasted two weeks trying to renew my former account and finally resorted to 40 minutes on the phone with a Turbotax representative to get my new account....just horrible.

Experience felt worse from last year. Basically this product "works" and is probably the "best alternative" but it's not "good" UX wise. It's full of confusing phrasing, annoying wizard-like UIs that you need constantly go back to correct mistakes, which makes it hard to navigate and find things if you need to correct anything. This reeks of an illegal monopoly that just needs to be "good enough to work"

Had to do filing over 2 separate days since there was an error occurring with one of my state returns not accepting the amount of tax I had paid to another state. There was no error with my numbers and upon returning on a different day the total was accepted. During this time I did not file the tax documents yet Turbotax charged me for using the product despite the fact that due to an error on TurboTax's part I had not yet completed my returns

Good experience but after a certain amount of years filing with the same tax service, I expect a free service code at least. I've been with Turbo Tax for at least 10 years or more. I love filing with them and its so easy to do, I would always recommend Turbo Tax to my friends and family,

This year was the worst I have ever had doing my taxes. Nothing was clear or made sense. I had to call to get help about Schedule C because it would not let me move past it but did not explain or give me a worksheet for what I was suppose to enter. I kept getting looped around to the same pages over and over again.

I found too many options for different services and options I had to close out. Many past years I have used the service the program was basic, good flow, quick and clean and great alerts to recheck something. You have tried to fix or enhance something which wasn’t broken!