TurboxTax has been my goto Service and app for more than a decade. Makes even the most complicated situations easy to process. Great tools, great help resources, and real people to help if needed. The phone app has been an incredible game changer! Do your taxes while standing in line somewhere, it's that easy!

Turbo tax is the worst! Liars and scammers! I can’t believe I switched back to this horrible company this year trying to get an advance on my return when that wasn’t even an option one I got to the end like it said it would be! And some how “free filing” turned into $89 and then $89 turned into $129 bc of some “$40 processing fee! What a joke!” DONT USE TURBO TAX!

TurboTax made filing my taxes so easy and convenient. The step-by-step guidance is clear and straightforward, even for someone with little tax knowledge. I really appreciated the error-checking feature, which gave me confidence when submitting my return. It also helped me find all the deductions I was eligible for. The customer support was responsive and helpful whenever I had questions. Filing taxes used to be stressful, but TurboTax made the process smooth and simple. Highly recommend!

Great UI! I love the helpful hints pop ups and it's soo easy to manage and organize your returns with this platform. I've never used the live chat feature or options, but if I had a more complex return or like I might have next year I could see myself using those features.

TurboTax doesn't give a comprehensive breakdown of where their numbers are coming from, so I can't cross reference my information. This year it took me 5x as long to file my taxes than what the "beat the clock" said. TurboTax is too expensive. Filling taxes should be easy, which it could be if not for the company lobbying our government to make filing taxes complicated so that they can make a profit off of this.

Very greedy. I would give zero stars if it let me. Hidden $40 processing fee and forced me to get MAX because I had common investment accounts. I give it a few more years and this company will start losing enough money to have to reassess or fold. This business model that deceives taxpayers is likely compounded by the salaries of its worthless executives that make these decisions. I remember when it was free to file. Will definitely be filing elsewhere next year and encouraging everyone I know to do the same.

I have been using the DIY Premium for years. This year I inadvertently used the "Live" version. There was NO WARNING telling me that I was using a different version. I didn't know until I had spent HOURS and when I saw the potential credit card charge that was $100 more, I was puzzled and shocked. Then your support rep told me what happened. She was very helpfull and courteous but she told me that she could not switch me to the lower versio that i had always used and that I had to delete all my work and start from scratch. This was horrible as I had to spend another day getting everything squared away. Plus, I HATE that you always bug me to upgrade to some MAX level of service. STOP IT!

I have used turbo tax for over a decade as a single and head of household. Now that I am married to a non citizen, it was much more difficult to navigate the turbotax platform. Considering how common it is for Americans to be married to non citizens, I was hoping there would be more information available to help guide me through the process. A lot of the information I learned was from other websites and videos. I am now mailing my return for the first time and hope that everything goes smoothly.

We were dissatisfied to see that we would have to pay a $40 service fee on top of the $99 in order to have TurboTax withdraw the money from our refund to pay for their services. I feel that should be included in the $99. It must already be a part of one of the higher packages that we opted out of. We have seen the price go up every year and will be looking for a different service to do our taxes next year.

It’s very easy to use and get everything loaded, but the price is killer. I lost half my return just paying the basic package and processing fees. It shouldn’t cost me $40 just because I don’t want to open another checking account. I’ll be looking to use something else next year