Great product, but the navigation through the document could be better. I would like to be able to go back to the specific pages/items rather than having to go through the entire section, which may have many pages, and repeating the checks to some questions/buttons.

Everything was simple, but what I did not like was the fact I could not find anywhere to update my bank information. I looked at every option in my account and through the filing process but only had the "show" and 'hide" text I could click on for older bank info.

We have been using TurboTax for over 20 years, and this is the buggiest it has ever been. It was duplicating entries, adding fields we didn't need and generally just not working very well. The changes since last year weren't good, and it felt like the software wasn't ready for launch. In addition, it kept trying to get us to upgrade our product to a more expensive version. Ask me once, no thank you. Ask me twice, just no. Ask me more than that, you start to offend me.

TT IS GREAT THAT SAID HAD AN ERROR MSG THAT I COULD NOT SOLVE. CALLED HOT LINE AND TINESIA AT FIRST COULD NOT SCREEN SHARE AS THE AI ASSISTANT GOT MY NAME WRONG AND INITIALLY THE SHARE SHARE WAS NOT CONNECTING. TINESIA WAS PERSISTENT IN HANGING WITH ME TO FIND THE ISSUE, THE FIX AND ULTIMATELY WAS ABLE TO GET US CONNECTED ON SCREEN SHARE. SHE WAS FABULOUS!!!

I HAVE BEEN DURING MY TAXES WITH TURBO TAXES FOR OVER 11 YEARS. THIS YEAR I RAN IN TO AN INPUTING ERROR ON MY PART. I CALLED AND THE PROBLEM WAS RESOLVED WITHIN 25 MINUTES. THE REPRESENTATIVE WAS KNOWLEGEABLE AND PATIENT WITH ME. I AM A SENIOR AND I REALLY APPRECIATE THE KINDNESS.

I'm not a rocket surgeon had some trouble filing whit H&R Block so I stopped and started with TurboTax and things went very smoothly, at one point again my lack of knowledge and ability to just read what's in front of me I had you service desk call me and 2 seconds later DUN!!!

Using TurboTax is like hiring someone to help you out of a maze they built. Sure, the software is polished, but let’s not ignore the fact that TurboTax thrives on keeping taxes confusing. They've spent millions lobbying to prevent the IRS from offering simple, free filing options—because if taxes were easy, TurboTax wouldn’t have a reason to exist. They parade around like heroes for "simplifying" tax filing, when in reality they’re the gatekeepers of the nonsense. It’s like lighting your house on fire and then charging you to put it out. The worst part? Most people could file for free—but TurboTax buries those options so deep you’d think they were hiding treasure. Spoiler: they are. It’s your money. Thanks, TurboTax. You’ve turned paying taxes into a subscription-based escape room.

At times the descriptions or instructions are not easy to follow. Any inforrmation in 2024 that relates to my 2023 tax return should havr been automatically included without my having to go and find it, Much too much upselling in the process of completing my tax return.

Overall turbo tax meets my needs. there are times when it will create an error that i don't understand why or tell me i may need to file MN taxes and i never input revenue from MN. There are glitches but it's improved over the years and easier than going to a tax accountant.

Easy peasy I thought I had submitted my return. Then I got an email telling me I wasn’t finished. Good thing. I had thought I had downloaded three 1099Rs from Schwab. But they evidently didn’t down load even though I got a message from Schwab that I hadaurgoruzed a third party ( you guys) to access my accounts. I manually entered them and all is good now - I hope