For $170+ that I had to pay, I found most of the experience unnecessarily stressful and confusing. There were points throughout the experience where I felt like TurboTax wanted me to use the Live Expert feature, because they did not explain what they were asking for and did not feature any useful links. I was having to look things up myself and do the necessary research to ensure I filed everything accurately to the best of my knowledge. I do not know why, for the price that I had to pay, there was not more guidance throughout.

As always, TurboTax Premium made the process pretty painless. Only one glitch: it had trouble reading all the info from my Wells Fargo investment consolidated 1099 pdf. Not sure if that's a WF issue, or a TT issue. At any rate, the guidance the program provided made it pretty easy to enter a few data points by hand and finish it all up in one sitting.

Another tax return prepared and submitted with TurboTax. I've used this product for a decade and I've never been disappointed. It's easy to navigate; saves relevant information from prior year(s), and help is always there if you need it. My family uses the product and I never hesitate to recommend it to friends and neighbors.

Very Userfriendly. We file with basic W2, Self Employment Income, 1099 & IRA contributions quite easily and efficiently with the guided help of TT online. Weve done this 2 years in a row with great success and at a fraction of the cost of an accountant that usually took months to file our taxes and get a refund return!

Yeah thanks for nothing I thought it was free filing you are the satest tax line that I ever used. I needed that money cuz my daughter is having a baby and I needed that money to get down to be with her that’s why I chose TurbTax so please think about what you did to me.

I thought things were going great this year. However, I was wrong. Turbo Tax started offering to file free for anyone who is not loyal to them. Strike one. Then I am forced to upgrade to Premium. Strike 2. This is because I sold a stock at a loss. The loss was $36 dollars. How much did the upgrade save me? It saved me minus $10.75. This means that the loss would have saved me a total of 7 dollars of my taxes. I had to pay an extra $10.75 for the upgrade. I would rather have given the IRS more money and not gotten the upgrade. On top of all of this, Turbo Tax pushes fees and upgrades on every page. Each year I skip the state filing because my state has an electronic filing online portal. So easy. I think next year I'll go to another firm who will give me free filing if I didn't file with them last year. Then, maybe Turbo Tax will want me back.

We were dissatisfied to see that we would have to pay a $40 service fee on top of the $99 in order to have TurboTax withdraw the money from our refund to pay for their services. I feel that should be included in the $99. It must already be a part of one of the higher packages that we opted out of. We have seen the price go up every year and will be looking for a different service to do our taxes next year.

It’s very easy to use and get everything loaded, but the price is killer. I lost half my return just paying the basic package and processing fees. It shouldn’t cost me $40 just because I don’t want to open another checking account. I’ll be looking to use something else next year

We had a 1099-INT and were forced to use their automated scanning. No way to edit the automated address portion of the AI and it was mixing the addresses it found into new and obviously non-existing ones. In fairness, the $371,000,000 activity bond interest (which was actually a goof on the Payers TIN) that it entered was laughably and easily changed. If this happens next year, I am going to walk.

GREAT To see your review featured on TurboTax.Intuit.com: Focus on the product's features and be specific Avoid... inappropriate language and attitude personal info — we want to protect your privacy! Looking for support? Contact Customer Service. (Your comment will be sent privately to our staff.)