There were a few confusing things about the purchase and what I got, however, the program itself went pretty smoothly. I could scan a QR code, take a photo of the tax item page and it loaded almost every bit of info seamlessly. It was much better than needing to input everything. Also. the new tax laws helped streamline things and our taxes went down considerably.

My wife and I filed married jointly filing. She sent in her return without you asking for any of my W-2’s. I did my taxes and filed only to be rejected because my wife had already submitted hers. I was receiving a substantial amount more of a tax refund than her and now I’m not sure if I’ll even get it. I paid over $200 to file and got nothing in return. I could have done it for free with the correct results using the IRS website for free. Will not be using you again.

TurboTax gets more painful to use each year, in terms of its internal features. There are many prompts and nag screens that try to upsell you and cross sell additional Intuit services. These add a little time and a lot of irritation for negative benefit. The state return for Massachusetts is poorly supported with minimal explanation of differences between MA and Federal tax rules. The TurboTax help and support system is quite poor and limited mainly to explaining the weird menu structure that makes it hard to navigate around the return when it is being prepared. However, I found that I could very easily get much more useful help by having a Gemini chatbot window open on my secondary screen. This provided answers to many questions where Turbotax sends you to review superficial help screens and then to a bulletin board community answers page. Unfortunately the switching cost to move away from Turbotax is high, so I will continue to use the product but I'd advise people with reasonably complicated tax circumstances to consider other products carefully before committing to Turbotax

I did not interface with one of your live representatives. I have used turbo tax for years and I was comfortable with the format. This tax year was quit different. I was able to find answers to my questions. I was annoyed by the continuing up sales through the process. I don't remember this many in the past. Everything worked out and my return sent. Next year I may look for another service. I really don't like annoying up sales

It seemed this year's return was much more complicated than last years. but that may have been because I started Social Security among other life situations. Also, last year you provided one state return along with the Federal return, but this year the state return was an additional $59, so I opted to file the state return outside of Turbo Tax.

Was incorrect in recommendations in filing and the user interface was very challenging in places. For example for the incorrect recommendation, it told me my office space was both larger than average for my home size as well as smaller than average for my home size. Both can't be true. I'm honestly not sure I trust the software, but at least my taxes are filed. For that confusing experience, I paid far too much. I will be looking for a different provider next year!! One positive feature, however, was the ability to take a picture of my documents with my phone and import that way.

Make this easier to preview before filing. I had a CPA review my self-filing documents and there was no easy way for me to show them how I filled out everything so far. The price point is also expensive for federal returns and CPAs are now charging a comparable fee to file it for you. I may consider going with a CPA in the future based on the rates.

This year's product is NOT user friendly. It's a major shift from past TurboTax desktop products. Past products were easier to use and more user friendly. You could view your tax forms as you completed each section and switch back and forth. You can't review your return until the end when you confirm you have paid. When I bought the product, it was stated when was included (free federal and state e file). The change made it feel like you were trying to nickel and dime me during it use. I'm not satisfied with this change and it's not user friendly like the product was in the past.

It is hard to get the software to show me the numbers on the actual tax form before paying the fee and filing the returns. I should be able to see how the numbers will look on the tax forms before payment. While I think that feature is available, it is hard to find.

This year turbo tax required information from last years return, which I did not have... but they should have since I have done my taxes on turbo tax for like the last 5 years... Very aggravating... had to get on the IRS website to retrieve the information before I could file my return!!