I have used Turbo Tax for many years. This is the first time I had problem completing my taxes on my own. I called the Turbo Tax and support help line and was blessed to receive Mr. Odus on the phone to help me complete my return. I would have never been able to complete my return if it was not for Mr. Odus. Mr. Odus was knowledgeable and patient with me as I navigated through my return filing. Thank you Turbo Tax for having Mr. Odus on your staff to help people like me who needed his expertise.

Turbo tax has been very helpful with guiding me through the process. The only problem I have is when i select a payment package at the beginning of the filing process by the time i finish and get ready to submit the cost of filing goes up. I have been using turbo tax for 7 years.

I was enjoying this product until saw the totals of how much I was being charged. I needed to upgrade to the deluxe version to get all of my deductions, and had to pay additionally to file in my state and additionally ($40!) to pay turbo tax out of my tax return instead of pay separately. By the time I realized it I was too worn down from having worked on this for so long to go back and change it. I left feeling taken advantage of. Why is a private company profiting so much off of people paying the government.

One problem I found. 3 years ago I contributed to a Roth IRA when I was above the income limits. The following year I paid the penalty. However this year the software made me pay another penalty when I made no IRA contributions last year. This needs to be checked

I felt I was constantly hassled to upgrade. Too much hype. It was distracting. Also, I did not like being pressured to allow Turbotax to download data from my personal accounts when I had the information in my hands and could enter it much faster than going on line, entering my password, confirming the code on my cell phone, navigating to my account and then authorizing the download.

Way too expensive. Would be cheaper for me to see just about any tax professional in-person, and I'd be more confident in the accuracy. So, "Why don't you just do that?" - I'm lazy. Doesn't mean this product isn't far too expensive though... Also, I had to dodge about 14 attempts to get me to sign up for even more expensive garbage.

Easy step by step instructions. When I had to do the 1099 forms as a rideshare driver everything was pretty easy. When I did my state taxes and in got to the 1099 it was a little confusing because I did not get a schedule C from uber and basically stated if you did not fill out a 1099 NEC for federal. I ended up just putting 0 so I file my taxes with Turbo tax. I already filled out the NEC 1099 and did not get a 1099 G no need to fill in anything for that. Should but a note that if you filled out the NEC 1099 and did not receive a Schedule C then skip or fill in first block with 0.

There were many problems because we are US citizens but live in a foreign country (New Zealand). It has taken ten to twenty hours of our time to get to a final return. When we thought we had finished we found that our New Zealand address was incorrectly entered as a US address and it was impossible to take our New Zealand address from the US address line in the Federal Information Worksheet. Our mobile numbers have 11 digits and this is not acceptable as you want only 10 digit numbers.

I've used turbo tax for over 20 years and this version is not geared for seniors. Reading some of the print is difficult because of lack of contrast. Difficult to manuver around since you cannot see form until the end. The old Turbotax was much easier to read and lmanuver through forms. Definityly a step down from the old Turbotax programs I've used in the past. I don't know why this turbotax couldn't find my tax information on my computer?

We were dissatisfied to see that we would have to pay a $40 service fee on top of the $99 in order to have TurboTax withdraw the money from our refund to pay for their services. I feel that should be included in the $99. It must already be a part of one of the higher packages that we opted out of. We have seen the price go up every year and will be looking for a different service to do our taxes next year.