The very first page displayed does not immediately indicate the proper filing path for active duty military who need to submit their taxes for free. Customer service is incapable of assisting with the proper method to file taxes for service members. After a 30 minute hold, i was disconnected. If I was filing my taxes for the first time on turbo tax and unaware of what right should look like, i would have been charged 209$. 209$ more than what I am required to pay. Obviously, this review doesn't matter. The monetization of this platform is intentional. I can only hope that turbotax will be forced to pay another settlement in the realms of over a hundred million dollars.

So expensive and unclear wording, the "help" tabe is bare bones information. There is no REAL help unless you pay for premium. I also noticed premium is advertised as getting you the "max return". Isn't that what the standard process is suppose to do for you, to the extent it is programmed? Because on every intermission screen it will usually display words similar to "calculating to get you the best refund". Not very consistent in the wording there.

I had an extremely easy process getting through my taxes. I would recommend some potential upgrades or changes. There should be a way to pick up where one left off the night before. I should not have to go through and delete empty entries that TurboTax imported from last year.

Taxes should not be a for-profit business, and especially gauging prices depending on the date before tax day. I should be able to get my full tax return without having to pay it all back to you. You should at least offer your free service no matter what the tax circumstances are. It's ridiculous.

While Turbo Tax made it easy to file, I don't like the fact that they tell you it costs $99 to file and then on the next page after you agree to the charges, they tack on another $40 to e-file the return - it's sneaky and wrong. Just tell me the one fee to prepare and file, it's not like I can print the document out myself and file, or maybe I could, it certainly wasn't clear, so I had to pay $100 to prepare and $40 to file - again sneaky! They should be transparent on their pricing up front, but they're not, they're sneaky and focused on the upsell. I bet I could find a competent preparer for the relatively the same amount of money.

I've been using TurboTax for years now - I have multiple tax forms that I have to file and its very simple and easy to use. They even let you upload your tax forms so you don't have to worry about mistyping information. I'd definitely recommend TurboTax to anyone

I was disappointed that my Bank was not still offering a cheaper rate. (New Washington State Bank) I could not figure out how to claim charitable deductions on my State taxes (do this every year), after I had chosen standard deduction for federal. In Indiana I should have been able to do this in 2024 for my state tax credit, to the best of my knowledge. I have always bragged to my friends about how easy and inexpensive Turbo Tax is. After this year, I may just go to the government site and do them for free. I feel like this resource has been made more complicated to encourage people to get the more expensive plan. Turbo tax even asked me questions about my 2023 return which it should have had access to. And when I tried to look up my 2023 taxes on the site, it said it could not be found. Thankfully I had printed them last year. I know that I might have had a different account through my bank, but all of my accounts should be merged together, by my social security number. I have been using turbo tax a long time, and I was very disappointed.

It takes you through the entire process is an easy to understand, easy to follow along process. It gives you additional information and explanations where needed. A program I've been using for many years that makes filing taxes so much easier and convenient, and I've never had an issue with either state or federal tax returns.

Ridiculous to pay $120 just to add gas deductibles from food delivery... yeah a real entrepreneur over here. I already make less than 600 a week and they want 120 just so I can claim money I have a right to. Ridiculous. Can't give one star because they provide what they claim they do.

As an active duty service member, USAA shows a promotion that enlisted military members can file their taxes for free, but that option was not given while filing my taxes. It also shows that I am military when filing. Can someone confirm this is true or not?