Been a long time customer of TurboTax and have always received my free active duty military filing. However, this time I couldn't get the military discount to apply at checkout. Of course this issue doesn't get noticed until after you've spent hours doing your taxes. This time I had to pay over $100 for something that should be free to me as active duty. Highly considering going with someone else next time.

Turbo tax is a fantastic service. The help page is great I love the community the answers are very helpful with users asking similar questions and the tax experts giving great answers. Turbo tax always finds my biggest refund, have been using them for years.

I love filing with TurboTax! Very easy to use, imports info from my employer and financial institutions easily, and when I have questions on how I should fill out my tax info they give helpful information that makes me feel more confident! My only complaint would be the fact that starting last year I have to pay to file my taxes when I've always used TurboTax free. The only real change is I have an HSA, so tax form 8889 included now. Im sad to have to pay 188$ for 1 form versus free like years past, but I guess it is what it is to have the convenience of TurboTax...

It has been great to complete Taxes quickly and efficiently with very easy user friendly features! It has even improved each year that I have continued using this service! It is also affordable and provides assistance throughout the entire process! Thank you, Turbo Tax! :)

I feel like last year, the least expensive TurboTax product, which is what I used, offered way more self-help in the way of little info buttons I could click on and read to determine what a form was asking me for. This year I selected the same base level product, and although I was able to complete the forms on my own, they took me twice as long and every time I ran into a question I had to resort to Google and reviewing last year's forms to understand what was being asked of me. Turbotax was my go-to product for inexpensively doing my taxes online, but it's starting to feel like I have to pay more and more to do my own taxes here.

Did not follow the same as last year. Kind of threw me off. Was faster except for one of my banks did not automatically download. Everything seemed just too easy. Because of that, I was overly cautious. Next year should be a breeze. Thank you for such a great product.

I have been using turbo tax for years now and I have always had a smooth experience. Though I have never utilized the expert help that is offered etc. the system is set up to where everything is explained and broke down in a way that no assistance is really needed. Turbo tax is extremely informative and helpful I even do friends and families taxes through turbo now always a great easy process!

There used to be an easy to find "jump to" section. Where did that go? I had a very difficult time navigating this year's TurboTax and it kept asking me to review the same sections I had already completed. Also used to be able to easily look at my 1040 as I was progressing through my taxes. I think I clicked on everything trying to find that this time, too. I also didn't like that it kept trying to get me to upgrade to "live assisted" or the MAX product.

Easy and quick. Primarily that TT remembers all data and income from previous years so only need to update with current year data. Direct input from brokerage firms e.g. Fidelity, Vanguard needs work. Some work flawlessly e.g. Fidelity others not so much. Probably not a TT issue but brokerage.

Only my 2nd time using them. The 2nd time was more of a pain to get through than the 1st time for some reason. After consulting with a tax agent the rest of the process was a rather simple. Didn't get nearly as much back as I did the previous year but I did make more so that's not on the TT. Without the one issue I ran into that required me to ask for help. The process would of taken only 30mins (1hr 30mins when i needed help).