This product is wonderful. As a prior tax preparer I think this software is extremely easy to use. However, the older version that would guide tax payers through was a much better way of making sure that taxpayers were capturing all income and deductions. Some of the interface on this version makes it tricky or confusing and I only caught the errors after playing around with the system and reviewing the hard copy of the returns (which i am sure not everyone does). But overall, great tool for the price.

Very disappointed with my NYS tax return which I must now mail in because is said I claimed solar credit which I did not. It kept asking me for a Schedule B Part 2 code which had no help area to figure this out which i put a random 3 digit code. I now have to mail the form in which is not recommended. I would like a $39 refund that I paid to you to complete my state return. Unacceptable.

Although Turbotax tries to look for as many tax breaks as they can to get you money, the amount of fees they add on at the end trying to get you is ridiculous. If you file and have the fees removed from your return, they automatically tack on an additional $40 fee. Absolutely absurd when you're already taking out money for filing anyway.

I have used Turbo Tax for several years now and have always been happy. This year is the exception. Twice I thought I had send in my taxes only to find that was not the case. I was audited for State Taxes for 2022 when, again, my return didn't get filed apparently. This is not acceptable. I have had to review the complete the same closing info three times now and that isn't acceptable either!!

Every year there's something else it won't let me do! This year it would not take me to the return so i could manually take off my schedule C since I deleted it 3 times and it kept coming back!!! I'm not a stupid person. it is easy stuff. I spent an extra 1.5 hours on it and it still isn't correct!

Very logical, with a sequence of effective menus that reduced complex steps into manageable parts. The flow was smooth and useful, and assisted in making relevant decisions that would have otherwise been difficult and challenging. I progressed rapidly through and got to an acceptable and useful result.

The app works fine. They push the upsell way too often during the process. They also charge entirely too much for something they’ve consistently lobbied to keep making US citizens do when it isn’t necessary. The IRS knows what you owe or what they owe you. Paying to effectively confirm you agree is a massive scam for most people. All the tax companies could be doing just fine dealing with businesses and the like but greed is gonna greed so here we are paying for an OK app to upsell us while we stress about dealing with the man for no good reason. Thanks for that intuit!

A little expensive, but good. Was also filing on H&R Block, but there was a glitch in their software where completing the 1099 Div, with Foreign Bank accounts a pop up would not go away, regarding foreign bank accounts, you had to type in "Other Countries", if you had "Various" countries. After filling out it would not go away and effectively block you out from filing in. H&R is cheaper, but software not as good - Turbo tax good but expensive

I like all of the prompts and that I can easily click to see the sidebar to answer my questions. However, I can't stand that I'm always having to dodge attempts to trick me to upgrade. I got tricked this year into filing using Live, so I started over. Then it turns out I was tricked into using Premium instead of Deluxe and didn't notice it was an upgrade until I had to pay at the end.

You advertise free federal tax returns and then wait all the way until the end to charge $89 for a federal filing. Garbage, absolute garbage. I've used this platform in the past and never had the issue. Although apparently they don't have any of my previous 1099's or return information on file yet I have the emailed receipts from you last year saying "Your federal return has been accepted" Incompetent, garbage. Never. Again.