Navigation is terrible. Going forward and especially backwards to pages doesn't work. Instructions from the company to ammend a return say to go to pages that don't exist on the site. And there are different sites for Intuit and TurboTax. Confusing and not very easy to use.

I called 800-446-8848 and reached Alaizsa who was extremely helpful and stayed with me until I was completely finished and filed. I couldn't done it without her. I wish I could tell you about my experience with your 800 number answering system. It's abominable at best..

Once again very user friendly with plenty of support and great options. I have been using them for over 20 years now and I recommend this to anyone especially those who are just starting out in the workforce and has never filed before. That is how I got started.

Everything goes very well with Turbotax, they make filing easy and digestible for people who don't understand tax jargon. It just seems like prices have nearly doubled and find it crazy their lowest tier for tax help was 180 this year for basic assistance.

I have file my taxes with TaxAct for almost 20 years and every year there is some type of issue when I file with them. The same thing happened this year so I decided to try a different option. I am glad I came to TurboTax, the process was very informative and the use of TurboTax is very user friendly.

Rip off service forces you to pay use $139 service for a $1 1099 Misc form, and will not allow the form to be updated with our upgrading. They push live service upgrades and other non beneficial addons for a premium every other screen. No longer is this service user friendly interface nor ease of use of their yesterday years

Turbotax is extremely comprehensive even for people that prefer/choose to file their taxes completely on their own. There are tips and resources on every single prompt to assist the tax filer along the way. Extremely well refined product, and highly recommend.

Turbo tax will get anyone through with taxes. I don't like how much the price has risen on this product and I feel like I couldve done it cheaper, however since I have been using this product the ease of importing makes it hard to switch products now.

I worked on my returns for 13 hours because I was unprepared for TurboTax rounding numbers before doing the math for my 8949 yada. I'm no taxpert. I eventually found answers on the Turbo Tax forum, so thank you to those who suffered and sought answers. I may try a different tax service in the future :)

Being asked to upgrade to a higher priced service or add an additional service 5-plus times throughout the process was infuriating. Taxes are stressful enough -- having the process interrupted with screens asking me to pay more money was absolutely unnecessary. Also, my dividends form did not have the non-resident state listed, so navigating that portion here on TurboTax was difficult and the "help" feature was unhelpful. That section alone took almost 20 minutes to do.