I found the process hard to maneuver. I think it is a crying shame that Turbo Tax and Intuit charge senior citizens so much to do our taxes on-line. Show these charges up front instead of the end when I have struggled to complete all the tasks. I was anger when you forced the $89.00 and $40.00 on me to complete filing my taxes. Tell me up front...........

I don't like that my expected payment or return is not visible the entire time. I also had problems with my 1099 being auto-populated into the presumption that I might get tax deductions for the state of oklahoma. I had a very hard time getting them excluded (if at all)

This is an amazing Tax app and service. The app is really user friendly and literally self-explanatory but if you have questions or if you are stumped then there are so many options to have you understand what they are trying to ask of you. I recommend this to everyone in my family and friends list. Even people who I don't know who need tax preparation services because TurboTax has been so good to me over the years.

They kept switching my product to premium which costs 200 dollars even though the only from I submitted was a W2. All I needed was the basic version. I had to clear and redo my taxes because of this and they got me a second time. I didn't realize they upgraded the service again and by the time I input my credit card information it was too late. I tried multiple times to get my money back and downgrade the service as I had NOT YET FILED my taxes, but customer service said it was a done deal. 200 dollars down the drain. This will absolutely be the last time I use TurboTax.

I’ve been using TurboTax for years, and every year it gets better! Filing my taxes used to be a stressful, confusing task, but TurboTax makes the entire process seamless. The step-by-step guidance and clear instructions walk me through everything, so I never feel lost. I especially love how TurboTax automatically pulls in my W-2 and other forms, saving me time and effort. TurboTax truly makes tax season easy, and I wouldn’t trust anyone else to handle my returns. Highly recommend it!

In the past, we have really found TurboTax to be a helpful tool for filing our taxes, However, this year, it was really a pain to use. It was difficult to navigate, and honestly, once we tell you a couple of times that we don't want Max, just let us alone about it.

I like TurboTax, have used it for years, but I ran into a glitch this year: I mistakenly added a non-existent pension income and found NO WAY to delete the entry, therefor I could not e-file. I had to print the returns out and file by mail. That SUCKS!

For the past 18 years, TurboTax has always made the process of tax submission a breeze for me. Though my submissions are a bit complicated (W2s, 1099, business professional fees, etc) I never feel lost or fearful when using this system. It's as if someone is sitting with me through the process. Thank you!

This was by far the easiest experience have had since doing my taxes. Less than an hour and im done. I dont have some person sitting in an office sarcastically smiling at me and judging me on my income. Hate corporate tax offices. That why turbo tax is so easy .. And if I want help it's at the click of a button and they are always so friendly.

First time filing and it was EXTREMELY easy! I kid you not I do not understand why going to get this done somewhere professionally always takes HOURS... but with the help of the assistants online this process became super easy. Would definitely recommend here for your taxes.