It was pretty clear though sometimes I had to re-confirm using Chat GPT (for example, concerning EV vehicle). Turbo Tax just didn't list my vehicle. Chat GPT explained why Toyota Prius was not eligible for Federal credit (assembled in Japan, not USA)

Constant upsells and intentionally difficult to discern questions designed to drive you towards more expensive "do it for me" or "talk with real tax experts" packages. The US tax system is a joke and companies profiting from it and lobbying against its reform are pathetically despicable.

I had trouble finding where to enter my rental property expenses. Googled it and figured it out. It took me 2.5 hours to file my tax return. I go to checkout just ready to be done and see that yall will use my tax return to pay for the cost of filing taxes. Just to find out that the service costs 40 dollars just as I was hitting 'okay'. I had to go back and use a different method. That was enough of an inconvenice after I am already doing something I do not want to do that I will be reconsidering using turbotax in the future.

Turbo Tax is pretty easy to use. Not a fan of paying so much to do my taxes. It cost me about $135 this year to do them myself. Local tax preparer would have charged $150 to do ours. Next year we'll probably use them, $15/$20 more to have someone else do them. If your a single person, or married couple with just W/2s to file, 30 to 45 minutes and done. Would recommend highly to those users.

I've been using TurboTax for YEARS (back when I received the CD in the mail). I like that it walks me through what I don't know to help figure out what I need to enter and what decisions would benefit me. But it still allows me to decide. In addition to the guiding questions, it still provides links and ? to see additional information for understanding.

This year we were able to import our investment from Edward Jones. Although it confused me to have to go back and review and took me forever to understand the pencil meant to look at and review. Perhaps I'm the only older person that got confused. I did not understand why I had to review if it was electronically imported. I kept trying to continue and it kept saying review.

Unable to correct state tax return after multiple attempts. As a military retiree in Ohio I do not pay state taxes, but I still have to file. Turbotax calculated that I was owed a $1600 refund and that cannot be. After an hour of trying to correct the return I gave up and deleted the state return from my order. I've never had a problem filing fed & state before with turbotax. What changed?

PA return got rejected due to an obvious error in the W2 upload process. The Turbo Tax product makes it seem like they are reviewing the inputs for these types of mistakes but it's just a show. Unacceptable for me to pay for a product to prepare my taxes and for it to miss that.

Super straightforward with helpful tips for people who don't know anything about taxes. I live in DC but I work in MD (very common, and vice versa), and I wish Turbotax would recognize that there's reciprocity instead of asking me "did you make money in another state". I did, but that doesn't necessarily mean I have to file that state's taxes. So the question is a little misleading. But a minor complaint - everything else is great.

Horrible! Just too many glitchy things - like the upload of digital photos did not even putting the information in the right box. Explanations, especially about the things that need fixing, are weak. Also, I could not even see the returns before I sent them out electronically!! That is so wrong that it doesn't pop up correctly in Safari. I will not want to use this software next year. And the estimate that it would take less than 2 hours was off by about 10 hours. Also, the Turbo Tax little annoying animation pop-up claimed they saved me money by itemizing - that wasn't the software that did all the work, that was *me* entering all my deductions.