This website used to be revolutionary but asking for $99 fee is ridiculous for an upgraded version, I did not ask for a Premium version, once i uploaded everything, they would not let me file unless i upgrade, promising a live agent, free file lookup (All things I did not need)... I had no option at that point but to upgrade. I would have happily paid some fee for usage, but forcing people to pay a hundred and then not delivering is just pure greed. Since I was paying for it, might as well ask a live agent about a specific tax question, but Nope, speaking to an agent is an additional $159,a second upgrade, paying $99 will only get me community answers (Which is also available in the free version) once you get to the agreement page, there is also an additional $40, for "processing fee". After 8 years of filing with Exclusively with TurboTax, this will be my last year. I will find something better.

Unclear about which product I am automatically sent to. Im active duty military and always file for free. I had to COMPLETELY redo all my work after it was insisting i was using a different product than I have used every year, trying to charge me $129 for federal and $30 for a state i am not even a resident of. So delete all and start again with the "basic" product that I thought I was already on. This took way too long.

The entire process of doing taxes is entirely too complicated. The whole system needs reworked from the ground up. Turbo Tax is probably the least reprehensible thing I've used. But I'm never going to be satisfied with it. Doing this always leaves me feeling like I need a shower.

Turbo Tax is easy and fast and can be done at your personal desk. The steps were clear to follow and it has ways to explain any words you are having issues with. Cant find something? Turbo Tax has it set up to answer your questions at the tip of your fingers.

Thinking that filing taxes this year would be a Cinch turned out to be a night mare! BUT TurboTax came to the rescue! Low and behold Turbo Tax came galloping in and saved the day! The problem was the: 1099C !! After going step by step with the expert from Turbo Tax all turned out OKAY! We had to over Mountains and though the forest and even over a couple raging rivers, BUT we made it to the finish line without too many gray hairs! I want to THANK the TurboTax expert for helping for He was VERY Patient with this non computer wise person!

I have used Turbo Tax for several years and have never has a problem. What I most appreciate is that every kind of income and deduction are considered even it was not a prior year entry. I have never missed anything with their thorough approach. I would recommend them very highly.

I had several 1099's entered twice. I guess because I imported them as they were ready. Turbo tax did not find this discrepancy on any reviews and I was only able to track it down when I saw my takes were way to high. I don't know if the IRS would have found this or not. Probably not and I would have paid several thousand dollars in un-owed taxes I think the reviews should have found any duplicates.

This software needs a few changes. First, when one starts their return, they are bombarded with Turbo-Tax ads for various payment and service options etc. It is to confusing and to time consuming. Second, on the pages that list investment options, it needs to have an easily located button for uploading 1099 documents, etc. At present, it only promotes one to search for other items, before they stumble on the uploads option. Speaking of uploads, it would be better if one could upload all of their documents in the beginning and be done with it. This would eliminate the need to individually change or correct each item from the previous year.

Very disappointed with my NYS tax return which I must now mail in because is said I claimed solar credit which I did not. It kept asking me for a Schedule B Part 2 code which had no help area to figure this out which i put a random 3 digit code. I now have to mail the form in which is not recommended. I would like a $39 refund that I paid to you to complete my state return. Unacceptable.

This was a pain. Things didn't make much sense, needing to go back and redo everything sometimes made the time increase a ton. I had to re-enter forms because there was a weird glitch where it was asking for ein when I selected and entered properly ssn information on 1099 forms. Out of the blue, this was cleared several times prior