It's been a nightmare to use TT this year. I'm not doing anything that I haven't done for years, but this year I'm encountering things that when I google the item (like the min 1 day for bus on 2555-t error) I find that people have been having the same issue for years, and TT has never fixed it. I also had to clear my entire return because it wouldn't correct the 2210 even after i went back and made sure all items were removed and chose a different option. Hours of my life wasted. I'm using the same computer from 1 of the two locations that I have used for a couple of years now, but this year the pages are slow to load, ti took probably 10 tries to get through the efile portion without it hanging up and telling me to try again, and any time I try to click on a 'more information' link, I keep getting the 'oops, something went wrong' response. in the end, I have no faith as to whether or not my return is even close to correct, and after at least 10 years of using TT, I will be looking for a different option next year. like most services in today's market, it has 'improved' itself to the dirt. I've been growing more and more dissatisfied with it for 2-3 years, but this year is the final straw.

I have been preparing my own taxes with Turbo Tax for a few years now - I find the process easy to follow even if you don't like doing taxes (like most of us). I would give 5 stars but I am feeling like I was charged for more than what I wanted or needed product-wise - I was trying to get rid of the Max option but couldn't figure out how right as I was ready to file. That does not feel good to me.

Turbo Tax is too expensive for a simple tax form. My dad set up an investment account for me when I was 2. It only has a few thousand dollars in it, and only takes a few seconds to transfer into turbotax, but because I have the account I have to use premium. I'm a student whose federal tax refund was cut by more than half because of a simple transfer of information from my investment account. That money would sure go a long way toward books........if I had been able to keep it.

Horrible experience. First time using this instead of FreeTaxUSA, as I thought the return would be free for this year. Not only was the return not free, because this wasn't a "simple" return, the software has so many bugs and issues which makes it difficult to file. Once I submitted, it said "Success", then throws an error afterwards, this happened multiple times. Would not recommend this software, the free alternatives work way better.

I have used TurboTax for many years and still have TT programs on floppy disk from the early years. I was disappointed that the product is no longer being provided on CD as I like to own the software that I use. Also, I like to look at the worksheets used to make interim calculations and didn't see how to go to forms much less those worksheets.

I have been using your software for years to do my taxes and have yet to be disappointed. Your software is user friendly, fast, efficient, and allows me to file my taxes in a timely manner. it is very affordable and have lots of checks & balances in place to ensure your taxes are being filed accurately.

Ran into a wall with the self employed section. I work in Law Enforcement so for extra details, we get a 1099 from the individual or company that we are working for. I don't own a business, but it wanted to know if I paid employees, which I don't and the work I did was for only one week, not the full year.

it required me to purchase premium though i did not need it for my tax. i had just losses when i sold ETFs and that cause me additional $50 expense on top of those losses! it's ridiculous. it tries to sell stuff i don't need, like that additional 69 "max", and makes it absolutely unobvious how to remove that from purchase. just money milking machine as the whole tax system.

The continuous lies about pricing and change of price, added surprise prices at the end of filing is unacceptable. Integrity is the most important thing in the world. Paying $168 plus, for fixing all problems and doing all the work myself is beyond frustrating. I'm not sure if I'll file with you next year... it has gotten out of hand.

Overall, TurboTax is simple enough for the average person's taxes. My only suggestion for improvement (and gripe!) involves the payment process: PLEASE display the applicable sales tax BEFORE the final payment confirmation screen. It's confusing to see the price jump (e.g., by $13 on a $200 fee) at the last second, even though the tax is mandatory. Transparency here would be appreciated.