Easy to use but getting absolutely ridiculous with the fees, Turbotax doesn't give me the choice but to do a premium filing which is $120 but I was given a discount to pay $100, I have to pay a separate fee for state of $36 after discount, after every section it recommends for you to upgrade to max for an additional $60. There is a $40 fee for paying with your return, there is a $25 fee for direct deposit 5 days sooner when all said and done paid almost $200 to file my own taxes when I always qualified for the free edition. You no longer qualify for the free edition if you have student loans or qualify for the child credits.

I did not engage with a live agent, I always do the taxes myself. But it would be easier to not have to add the zeros on the 1095 A document again during the review process since we have already listed them when entering the information the first time. Then it would be good if the previous year numbers for the depreciation for the vehicle automatically is autofilled. It is not easy to put your hands on the information at the time you are completing the document. Overall, the app is getting better.

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I have been using turbo tax for over 20 years. Stated with the FREE version. Upgraded to the Deluxe as I have self-employment. Only to go through the whole process to tell me I needed to upgrade yet again to Premium. What the heck. Oh and yes state is extra but $65 is getting out of hand. I will be starting in 2025 to use the new tax site that does the same thing FREE. This program is available through IRS.gov. Income allows for FREE federal e-file AND State is ONLY $10. I will not be doing my taxes through you no longer..

Great overall experience. The time estimate was way off though, took me over 5 hours instead of the estimated 2 (which is due in part to investment income and needing to review a number of sales that didn't transfer perfectly from investment company). Another thing with investment income -- it doubled all of my stocks sales. I only caught this as I was reviewing immediately prior to filing. Somehow this wasn't caught in the process. I was prompted by turbotax only once to review these sales, but somehow doubled them. I had to go back and delete the duplicates and then everything was sorted out fine. But that made the difference between owing big on a return and getting a refund.

upselling at every turn, no way to return to a sub window if you entered the wrong information (in some cases). You basically have to just live with incorrectness if you find the error. The 'we're working on your return' loading infographics are infantilizing. I would not be surprised if processing times were artificially elongated to make it seem like you were doing more.

Easy to use, AI answers questions without issues. My only complaint is that I had to pay $129 because I had a 1099 from Stash, an investment account (awesome for beginners like me). Again, I just started so in 2024 I made about $200 big ones. A small amount but now with this extra fee from Turbo Tax it is even less. I understand more info = more money that we will be charged but it stinks :( Otherwise I love turbo tax but will be filing on my own next year to avoid the fee.

I absolutely love TurboTax. I have used them for 8 years now. They are always so easy to use and if you need it they offer live tax help. Also the added benefits they offer with Max help to put my mind at ease. I've never had any trouble with them and highly recommend them to anyone.

I've used TurboTax for years, basically ever since I became an adult. It makes taxes easy and very manageable. Over the years they have added more support for cryptocurrencies which has been a huge help in reporting my taxes. My only complaint would be figuring out the differences / nuances of being in the military when it comes to state tax reporting with my spouse. Thankfully they have many detailed forums / help topics for this.

Turbo Tax is extremely easy to use. I love that it is simple to access tax forms from banks and they save information from the previous year. I also enjoy the feature where you can take pictures of tax documents with your phone and instantly upload them to the program.