I found navigating the income item and reporting more difficult having to open more pages to locate my individual accounts. Also your web site triggered my web blocker on my Mac which caused a delay in my filing with you this year. I almost changed to another product due to the frustration. I have done my own taxes with you for many years and hope your changes keep it simple and basic as possible.

One of the most frustrating experiences each year. I have 2 IDs that I've used throughout the years and I can't find a way to combine them. Also, I can't find a way to correct a specific form then get back to where I was when I was almost finished. Then, it kicks me out before I'm done and signs me back in to my other account that I have used for years. This happens often throughout.

Weve used Turbo Tax for years. We have used it to file our personal taxes and our Self Employment taxes for our two businesses - They make the process so simple and easy to understand! We will continue to use Turbo Tax for the upcoming years as well

Love that I am able to do my own taxes. The only issue is the additional expense at the end. When you think, you are getting charged a certain amount, another add on is selected and you can't decline it. If you decline, you will have to get a paper check and that is not right. I think we as the consumers should be able to agree or decline if we want.

While the service was fine I am so annoyed that I was falsely lead to believe there would be no charge for filing with turbotax but then later on force to pay $188! That is freaking ridiculous and I will not be filling with turbotax in the future!!!!!!

Turboxtax is and has been very easy to navigate and understand. The screens walk you right through what needs to be done, answered and entered. I will continue to be a Turbotax customer and I am a former employee of a National Tax business chain. Thank you for making this easy.

Been using this product since 1996. This years is a Fraud. I paid for it and I can not get hard copies of my return. I like to see numbers on a return, It now I can not. It could not find my last years return I( said I had not use Turbo it could not accept my fed pass code. It took me more time to straighten that out then to prepare the return.

Easy to use, although not always clear. Very frustrating to finish, it told me I was done, Congratulations, but still had to find a way to finalize the return. Took 45 minutes and AI assistant was no help, started answering me in Spanish. Finally stumbled across the selection I needed. No phone number to get real help. Ready to break something!

1. I preferred having the estimated taxes due showing as I progressed through the process as it has been in the past. 2. Was not as user friendly. I had a lot of difficulty with the 1099-OID data input. It told me I may have duplicate information but didn't give enough data to determine which was the duplicate to delete. I ended up having to import the data 3 times and make corrections at final review. I couldn't figure out how to go the the actual page to make the determination.

There is an issue regarding adult children living at home, working, not contributing to the expenses of the home, filing a tax return and then not being claimed as dependent, when indeed they are. On my initial submission; everything was good to go, then i got a rejection for not completing a form that should have been submitted, (of which I did); then I got repeated rejections after that because my 19 yo daughter, of whom I have provided the majority of care (filed her tax return prior to me and submitted it as non-dependent; granted, she does have a job, but she also goes to school full-time and works part-time; of which I do not request any financial subsidy from her because of this). However, when I answered all of the questions in turbo tax, the software app classified her as "dependent", which greatly increased my return. However, because she had already filed has non-dependent, my return kept getting rejected and I was unable to determine what was wrong with my return. Eventually, I just removed her from the return alltogether in order to get it submitted. Took me several times to figure out how to do this. It would be helpful if Turbo Tax could direct me to the correct area on the return to add her, but not claim her as a dependent. I imagine this will also be the case next year, because my 20 yo son has started working full-time and is no longer attending school, yet still living at home and not providing any financial support. So, is he dependent?