I've been using turbo tax for several years now, because of the free for military deal, and every year I struggle with getting the military discount. This year I gave up and just paid the money because I couldn't figure it out and the crappy AI help center was zero help. Very frustrating.

I hate that I have to keep reconfirming that I do not want to be upsold on tax products. If I tell you once, then I don't want you to keep asking me. The help section is unhelpful...if I ask about something specifically, then that is what I need answered. When I upload a document and you ask me to enter the information from box 12 and I'm telling you there is no box 12, but then I get stuck in this loop about a non-existent box. Lastly, you need to update your tax information regarding the state of Colorado: it does have paid family leave, the program started January 2024.

It's easy to miss the meaning of certain categories of questions. The question about my spouse having a high deductible plan is not clear if it applies to her being included on my own high deductible plan or if it specifically means that she has independent access to her own high deductible plan. Also, filling out 2 state returns when working remote full time in one state, when your employer is in a neighboring state is ambiguous when the questions ask about Missouri income earned as a resident of Missouri or from a Missouri company. I could have made a large mistake by getting a full refund of taxes paid to Missouri, by misunderstanding that question and also getting a credit from Kansas for taxes paid to Missouri.

I didn’t care for turbo tax this year because I have never had a year where I thought I was completed with my taxes and I’m waiting. I literally had to log back and realized I never got my confirmation email or text. Saying I was finished when the first time I finished I could have sworn I already got my original text saying I finished. It’s like I had to do it twice. Craziness. Also the fees trying to add on there I see if you don’t pay attention

Provides lots of great information, explaining how/why taxes are due, what amounts etc. As someone who likes to go down rabbit holes for info, the site does a good job have having answers to almost all your questions. The only thing I could recommend is that they make clear that 401k's are NOT the same as a traditional/Roth IRA. A 401k is a retirement plan for employed workers and so is not a separate deduction (I think lol)

First time doing my taxes on my own since I was in High School (so, 20 years)! I hated doing taxes so much that I never tried again until this year. I'm so glad I did! It was intuitive and painless! It took some time but everything was striaghtforward and easy to fugure out! I'm so glad I tried it on my own again, it's SO much cheaper than paying someone else to do it!! Thank you TurboTax

⭐️⭐️⭐️⭐️⭐️ **TurboTax Makes Tax Season Stress-Free!** I’ve been using TurboTax for a few years now, and it continues to impress me. The step-by-step guidance makes filing my taxes easy and understandable, even when I have more complicated returns. The interface is user-friendly, and I appreciate the helpful tips and explanations throughout the process. What I love most is the peace of mind it provides—I always feel confident that my taxes are filed accurately. Plus, the ability to import forms directly saves so much time! The live chat with experts is also a fantastic feature when I have questions. TurboTax turns what used to be a dreaded task into a straightforward and manageable process. Highly recommend to anyone looking for a reliable and efficient tax solution!

Overpriced, app is confusing. Have to pay an arm and a leg to get help. I think my return is inaccurate, but I gave up because it's far too difficult to know where to go to fix it. Hoping next year I can use something other than turbotax. I cant afford my taxes and I have to pay $200 just to file? And for some reason you say I gotta pay $465 to federal but I'm getting a $171 refund? Makes no sense! I can't even begin to guess where it went wrong, but I give up. Don't know how I'll afford food, utilities probably getting shut off. All because I for some reason have to pay $171 extra to federal just to get it back later, which doesn't help me right now.

Everything is great except one thing. It isn't clear whether the 401k plan that is through my employer is included when I submit my W2. My fidelity account never has any tax documents in it so I'm assuming it is included. However, there's a section that says it wants you to manually fill in what you contributed to your Traditional and Roth. All of this should be a simple PDF upload. There shouldn't be any filling in numbers manually when it comes to Fidelity.

I have used turbo tax for several years and always an easy experience. HOWEVER I do like to see my tax return as I follow the instructions to assure myself I am preparing the return correctly. Used to have a button where I could go out to the return and see it as it will be printed but unless I'm missing something, that ability is gone.