Mixed Review-questions and data entry was easy to understand, photos of documents made it easy and were fairly accurate, easy to review. Pricing was far more than expected, unable to pay for program upfront, not able to access second tax return and had to create and pay for a second return-not able to use same email for a second return

If you are transmitting all of my investment material from Fidelity investments why was I required to make so many entries such as name, address, etc? This caused me to make a incorrect insertion that stated I had not taken any required distributions which caused an error in excess of $20,000!!!

Fast and easy experience yeah, but feels like I'm being completely gouged by you stupid fees taking more than half of my federal return. But sure, why tell me I need to upgrade as soon as I put something when you can tell me at the very end so I'm more likely to fork over instead of leave and start over somewhere else.

Once you select a new TT product, you are unable to return to a previous product. So, if I want to enter a deduction or other optional tax item to see how it affects the outcome, the return won't calculate unless I move to the next level. I felt trapped into purchasing a $119 product when it may be that the $79 option would have been good enough. btw. I have no refunds to offset this problem.

I appreciate how easy it seems, but regardless of that, the pricing is getting steeper and steeper. The cost to file with Turbo Tax, was almost triple my actual refund! Maybe it should cost a set percentage of your refund to make it more affordable (and profitable for Turbo Tax).

I have used Turbo Tax for many years. This is the first time I had problem completing my taxes on my own. I called the Turbo Tax and support help line and was blessed to receive Mr. Odus on the phone to help me complete my return. I would have never been able to complete my return if it was not for Mr. Odus. Mr. Odus was knowledgeable and patient with me as I navigated through my return filing. Thank you Turbo Tax for having Mr. Odus on your staff to help people like me who needed his expertise.

This tax product is fast and easy to use. It makes the filing process a lot less stressful. That being said, there is constant ad screens and passthroughs, and they are constantly trying to upsell you on their other products. As it is, you still have to pay a decent fee for even the most basic products, and their free option doesn't process most tax forms aside from the W2. Annoying.

While the service itself is easy to use, it is riddled with trick questions that could easily get someone to purchase a service they neither want nor need. Additionally, many of the "help" icons provide very little useful information, and the information that is provided is not always relevant to the question. The service gets the job done, but make sure you read the fine print so you don't accidentally sign up for an extra service you don't need.

I uploaded (via camera) my 1099-R form (for Allan Bloom), and TurboTax duplicated the form (for Allan and Camie Bloom), doubling the income. Unfortunately I didn't notice this until after I e-filed and was reviewing the hardcopy print out. So I had to process an amended return the following day. Not what I would expect after paying almost $200. for a simple return.

I've used TT for years and liked it. This year, after paying TT I go to file my taxes and am prevented doing so by a 1099 worksheet on which TT input the INCORRECT state for a financial instituion. It took two days and nearly three hours on the phone to correct the issue. I am livid.