The app works very well to fill out information however, I have never been able to e-file ever since I got married. My wife is a Non-Resident Alien with no SSN nor an ITIN and for that reason Turbo Tax does not allow me to e-file and I always have to print and file by mail. If I had another way to e-file, I would use that instead of Turbo Tax every single time.

My TurboTax experience was frustrating this year. I’ve used TurboTax for years and have never had such a bad experience! It wouldn’t load my W-2s which I find unbelievable since I work for one of the largest financial institutions in the United States. It also duplicated some of my 1099-DIV and 1099-INT forms. It loaded some of them and then asked me to update them again when reviewing/confirming accuracy. I caught the issue when reviewing the forms before filing. If the issue wasn’t caught, I would have paid appropriately $250 more in taxes and my estimated taxes would have been approximately $200 more this year.

TurboTax made it super simple to file both federal and state taxes. The only complaint i have is in regards to "upgrade" this or "Max" that. It kinda felt like watching an add on YouTube "Can we just get to the video already?" Seriously tho, its a great service TurboTax offers. From a loyal user, thanks team till next year.

I will never use TT again. Every other screen asks me to sign up for a higher service level, again and again and again, and there is so much repetition. I got asked the same thing countless times. If I had any hair left, I would have been pulling it out.

I like turbo tax but it feels predatory at some points. The $40 fee for paying with your federal returns money seems a bit pricey. Not only is it pricey, its not initially said to cost anything and by the time you get to the end of filing it's difficult to change. I know turbo tax is a paid service but it feels like they are really trying to milk you for every penny they can get from you.

this was my very first year filing my taxes I was overwhelm but at first since everything was like in a different language but then I notice those little question mark (?) in the upper right corner and click on it, and it was a well simplified explanation on what the series of question on what to do and how to do it, and then thing started to get a little easier for me, so I'm Honestly Surprise it only took me 3 hours to complete as newbie. \_(-_-)_/ and here I was thinking it would take me about a week or so. anyways THANK YOU tubotax for making this app easy enough for a numskull like me to understand, and 5 stars. See you next year I guess or Whenever I need you.

TurboTax is still a good product, but if you look back, I'm a long-time user. This year, you took a step back, way BACK. This is a more comical, childish version of what should be something straight forward. All it's missing is a cartoon character talking to you throughout the process. I dislike what you have done this year.

Turbo Tax is easy to use, fast and reliable. I feel confident that I am receiving my full tax return when I file through Turbo Tax. However, the $40 processing fee is mildly infuriating and feels like a money grab considering I am already paying for the service. If there's no alternative way to have the money pulled from my refund and have my refund deposited in my bank account then there shouldn't be a $40 processing fee. Also, I highly doubt that Intuit could justify why they charge $40 to deposit your refund into your bank account. It just feels like they are trying to take money because they know I've just invested hours into this process and I am not willing to start over.

So easy to use.Pointers to where you'll find the info you need to enter easily understandable. Detailed explanations of just about anything you want to know that are easy to access and understand. It gets better every year! But, it's still too pricey and the original Credit Karma FREE Tax filing program was the best.

AFTER paying, it showed a correction that needed to be made, supposedly. All numbers were entered exactly as on forms. Program somehow thought that $400 was more than $8000 and we were supposed to fix it. We ended up having to print out our forms because there was no way to change the correct info to what they claimed it was supposed to be. Now we have to mail our taxes in rather than e-file. Not filing here again!