Turbo Tax walks you through the creation of your tax return in a simplified manner. There are bubbles marked with a question that, when clicked, offer deeper explanation of whichever item you are working on. If you accidently create an error, Turbo Tax will let you know and will walk you through a correction. Very easy for the average person.

Says I can do it free but I ended up having to pay because of my losses before 2023 so I'm a bit confused on that. I always end up paying in the end but it's simple and I can trust the website so I guess it's ok in the end? I'd give it 4.5 if I could

its helpful, but every year I have to keep my eye open for slimy tactics to sneak in hidden fees. This years Premium $44 hidden fee to pay from my federal return doesn't show up until steps later and only mentions 'fees may apply'. Every year there's at least one dirty trick to try and upcharge that isn't transparent.

I like that most docs can be uploaded directly from the financial institution. I did not like that one of the docs that was uploaded with a picture/Mortgage Interest Rate Statement did not upload all the info correctly and it seemed an issue unrelated to legibility, Turbo Tax picked the wrong boxes. I had to make corrections. Overall, it is an excellent system

I have been using TurboTax (on-line version) for several years. Occasionally it's a challenge to find information to make changes to information that was previously entered, either with assistance or taking the time to figure it the change myself. TurboTax is definitely more user friendly than some of the other tax preparing programs.

I have always enjoyed your services, however, this year you prevented me from getting my free Veteran's filing. Even your help function stating how to remove Premium didn't work. I restarted multiple times at the beginning to look for the hook to use basic/free service, but never found the button. You have let me down this year.

I am not able to edit my 5329 form to note exception code 21--so am being charged $450 penalty that I SHOULD NOT HAVE TO PAY. The online version does not allow me to edit the form and there is no way to fix it. I spent hours googling options. It says 'purchase the desktop version.'

First time filing and it was EXTREMELY easy! I kid you not I do not understand why going to get this done somewhere professionally always takes HOURS... but with the help of the assistants online this process became super easy. Would definitely recommend here for your taxes.

My husband and I have a pretty simple tax return. One income, regular W-2 forms. A few investment things but nothing crazy. Every year I have to paper file instead of e-file because of the health insurance marketplace forms. It doesn't like that there are zeros on that form and it is so frustrating that I get all the way through the process and find out that I can't e-file because of that one form and it will not accept the form with zeros in it. This system seriously needs to get fixed.

I dislike that Turbo Tax constantly try’s to upgrade you. I dislike that they hide the continue without excepting or upgrading in the much smaller font on the page. This hurts the image of the software and encourages me to look at other software companies that do not use as borderline shady tactics.