Turbotax is easy to use. The security features assure me that my information will not be jeopardized. Have been using Turbotax for many years. Feel confident information and support through different explanations of various items to submit are very helpful.

It is not a good product model to charge returning customers more than customers who are new to the product. It is also not a good idea to hide additional fees at the end so that the customer feels like they are only spending one amount ($99 instead of $139), but then charge them the exact difference in additional fees after the entire process has been completed. This is also true when I was only able to actually import 2 of our 5 W-2 forms.

The items relative to RMD's for the various IRA accounts were confusing. The information I receive IRA manager is a total RMD for all accounts. TurboTax requires info about RMD for each account. This is confusing. Otherwise, Turbo Tax makes filing taxes a breeze! I use it every year.

Turbo Tax brings me through the process step by step, allowing me to click on icons to represent more information if I need to assess if it applies to my tax situation. I love how it goes through all of the options and makes the process painless if you have all your information ready and with you at the time.

Last year I was forced to complete the software with windows 10. now I'm forced to use the online version after buying a download for the software because i have windows 10. Then making me pay online for software I already bought because my download that forced me to go online expired somehow. Not as user friendly as desktop software

I've been working with TurboTax for over 25 years now, and it gets easier every year to file my own taxes. I have no complaints. I'd rather use TurboTax myself instead of a stranger dealing with my information. Also, if I don't understand something, I can chat with customer service by phone call or via chat.

Stop using AI irresponsibly. My middle initial didn't rollover and I noticed when reviewing the PDF before filing. When I went to add my middle initial, the program changed my filing status to Single and completely removed my Wife's information which I had to reenter. Additionally, was asked about Crypto and Foreign Bank Accounts three separate times. Made a simple 15-minute tax return take an hour longer than required.

I lucked up and China called me. She was absolutely fantastic! Patient, kind, respectful and knowledgeable about taxes. I felt seen and heard, She was actively listening to me and stayed on the phone after your office had closed. Her support was greatly needed and received. What got on my nerves was the pettiness that Turbo insisted on wasting my time with like a nickname, and repeatedly being asked the exact same questions over and over. I only have one name and one nick name and that's Jackie. Of course someone else has that nick name but not on my tax form they do not!

I've used TurboTax for years. The desktop version. This particular version was nice to look at, however a lot of the parts of the interview were collapsed. Sections regarding inputting mortgage interests and investment interests may have been missed if the person didn't know they needed to click on the carrot to un-collapse the menu. The guided view in the desktop version was clearer,

For the most part, Turbo Tax is truly helpful. Some of the features that help designed to assist you in gathering the necessary information can lead to frustration because there may not be a simple yes or no to the question and therefore deciding what to include can be rather stressful. The FAQ section may not always give you the best response to those complicated questions. ON the other hand, it is very streamlined and easy to read. The ease in uploading and or accessing information from outside sources is quite precise and therefore convenient. I like the ability to snap a picture to upload documents. I have used Turbo Tax for years, and the accuracy is spot on!