Turbotax, in the past, was user friendly. Not this year. In the first place, it was very difficult to add the code from the pre purchased deluxe version. In the past, there information was pulled from previous year's returns. Not this year. Ii had to reenter info that hasn't changed for several years. To top it off, the program continuously tried to upsell several times. They offered the Max version for free but then tried to charge me $40 at the end. After using turbotax for several years, I am not sure I will again.

Turbo Tax is so easy to use. I appreciate the fact that all new information is available when I log in. The ability to be walked through the entire process makes filing so much easier. Accuracy is guaranteed as each question is explained thoroughly. Very user friendly.

Honestly, I've been using turbo tax my whole life and it's been so easy to navigate all these years later. I love how it gives you insight into what you may need to review, what you missed, and how it updates your information on returns immediately. The accuracy is updated for the most returns possible. I haven't had to use the customer support, but the system help support is very insightful as well!

Turbo Tax was easy to use. I loved the many features that it allowed me to use. The accuracy and compatibility were easy to move around and handle. The support was outstanding, if had a question or needed help they were right there to assist me along the way.

I did not like that the online version does not allow you to review an actual return form as you go along as is true with the Desktop version that has the return icon to refer to. Also, I was surprised that the Premium version was not able to deal with the situation of two Forms 1098 because of the sale and purchase of houses within the same year. Because the mortgage balances of the two forms exceeded $750,000, the system just limits the deduction, which is incorrect. I really liked uploading the pdf information returns.

I had a miserable time using TurboTax this year. It feels like you are just trying to push your premium services on customers. Too many useless features bloat the website. There is no option to skip filing state taxes until you get to the end the process. Very annoying! I don't think I'll be returning to TurboTax next year.

I have successfully used TurboTax for many years, and this is the first year to complete them online. I have enjoyed accessing and working on my return on several devices. The format of the online version is different from the earlier versions, but very adaptable. I love that the software integrates all of last year's information automatically. I appreciate the accuracy and know that I can reach out if I need additional support.

I have used TurboTax Desktop for the last 10 years with no issues, but switched to online this year and had so many issues. I ended up having to delete the State Return and start over, but in the end I think it was that their software wasn't ready. If the software is not ready to use, there should be a note mentioning that to avoid us early birds losing our mind in frustration.

This program is easy to use. Simple to login. The steps are simple read along. If you have questions, either read the side prompts or opt for assistance through the live care program. Documents are easy to upload. We filed our taxes faster than making supper tonight.

I purchased the PC Download version which I have used successfully and happily for many years. Unfortunately my PC is using Windows 10 which cannot support this year's product; so I was switched to the online version. Almost every step was agony. And when i finally got done (with telephone help from 2 different and fantastic experts) it certainly appeared that there was no way to print the returns or save them. Both of these women went above and beyond in terms of patience and willingness to try different approaches to get around a dismally awful program. Unlike the download version this version did not show me what I had entered for a particular item last year in a format or appropriate time to be useful. Some questions were asked that I never encountered before. It took me hours and hours when filling out paper returns took me 10 - 15 minutes