Accuracy was less than expected and less than previous years. My downloaded file was not completely read to populate my return. I had to add some downloaded information manually. Compatibility: OK Features were not easily accessible, e.g., internal calculator was not found, Interface: OK Support was OK. I called support and was effectively serviced.

I engaged with a product specialist to import my 2024 tax because I used Turbo Tax Advantage Desktop and now used online for 2025 because it was recommended after I downloaded and installed it. It was not straightforward and prior year out to be imported automatically

Really disappointed with the updates to the platform & not happy at all with the pricing offerings. Also really annoyed by all the upselling that occurs now during the filing process. Doing your taxes is never enjoyable, but what I liked about TurboTax in the past is the user experience was straightforward and helpful that it made the process of filing feel easier. However, now I feel like I'm getting tricked into spending more money and I'm losing trust in the product. I'm definitely going to look into using another product or even go back to finding an accountant next year.

TurboTax is loaded the traps, pointless upsells and money-grabs. The screens and information is actively misleading. It's almost impossible to find the free version mandated by federal law and the prices are not clear - each question you answer may or may not trigger an upsell to a more expensive version of the software. I support legislation to abolish commercial tax filing software and you provide countless examples of why it holdbe dopnme . Even this stupid form is intrfering witmy typing and flashing pointless 'review topics' soft pushs.

TurboTax gets harder and harder to use ever year. It should remember forms I filled out last year but instead I have to go searching to enter them. I use to really like it because it was dummy-proof, but now it seem I need to know more than TurboTax to get it done correctly. Also is difficult to revisit a section without answering the same questions over and over.

My wife and I filed married jointly filing. She sent in her return without you asking for any of my W-2’s. I did my taxes and filed only to be rejected because my wife had already submitted hers. I was receiving a substantial amount more of a tax refund than her and now I’m not sure if I’ll even get it. I paid over $200 to file and got nothing in return. I could have done it for free with the correct results using the IRS website for free. Will not be using you again.

It isn't as intuitive and as easy to use as previously. It really let me down on the foreign income. Verry cumbersome. And the program asks too often about buying additional products from Intuit. Ask once, that is enough. It makes me ask, "are the other tax programs friendlier".

It was extremely difficult to access how to apply our overtime to the tax return. Finally, I guessed and entered "Overtime" in the name box on the W2 screen and amount, then everything was OK. This was extremely difficult and time consuming...and FRUSTRATING!

Generally the process was very good. The process for getting back to my returns (i.e. having to select "Add a State") seems very non-intuitive. Perhaps make that access a little more obvious. Also, I have had to paper-file my Indiana state return forms rather than use the e-file process. Neither the desktop version nor the online version included a copy of the IT-41 K-1 form (our only income source for Indiana) needed by Indiana department of revenue. A process to upload that form into the system for inclusion with the e-filed return package would eb a big help.

I have used Turbo Tax for several years and I found it's accuracy and interaction more challenging this year. I had particular issues with reviewing our 1099 R forms and connecting with our Financial Institution. AI was a bit too general in some cases.