Free online filing was easy like the desktop method until the ID.me part came. It was supposed to be required for an IRS issued PIN. It was very convoluted & circular. After uploading ID docs twice, it promised an email in 2-3 days setting a video appointment to verify identity which never happened & I never received a PIN before finally uploading ID once again on day 3, then was able to complete e-filing. I almost gave up and opted to mail after all. Still don't know if the ID.me PIN thing was legit. In the end I appreciated being able to combine my federal & state refunds into one deposit.

This has been one terrible experience! I would swear but it would not do me any good! It failed to save my work and I lost it all. When I reopened it up it just said, oops something went wrong. After reentering it told me there were six items that needed to be fixed because the download from Raymond James did not fill in all the required spaces. Now, because. I do not have all of 2024's AGI you cannot E-file. Toping it off, It won't print my returns so I can mail them at the post office. This was much better when it came on a disk!

Did not enjoy this experience, the information was not easy to follow. the titles where not always accurate for the 1099's was looking for, had to search. The payment options where not clear. The payment method for direct deposit was not seen until click on other places. Probably will not use again.

It isn't as intuitive and as easy to use as previously. It really let me down on the foreign income. Verry cumbersome. And the program asks too often about buying additional products from Intuit. Ask once, that is enough. It makes me ask, "are the other tax programs friendlier".

Since I had a problem with the Turbo tax I purchased, i.e. Wrong Windows version on all my computers. I had to use the Online version. I wish there was a way to make hard copies of tax documents from the Online version. If there was, I couldn't figure it out. So that is a complaint, and I don't believe I "tech challenged".

There was an issue concerning the dependent credit f($500) for my adopted adult child not living with me which the software was not allowing me to input. Your tax expert was able to overcome this product problem although it was not an easy solution. Hopefully, she conveyed notice of the issue to your software people (AI robots).

It seemed this year's return was much more complicated than last years. but that may have been because I started Social Security among other life situations. Also, last year you provided one state return along with the Federal return, but this year the state return was an additional $59, so I opted to file the state return outside of Turbo Tax.

I had a lot of stock transactions that had to be listed individually because they needed to be coded on schedule D. I was able to transfer the necessary documentation from my broker and Turbo tax took care of everything. I only gave it 4 stars because: 1) I couldn't find the loss carry forward input section where it was supposed to be and 2) after changing my mind from mailing my taxes to e-filing them, I couldn't find anyplace that would let me do this. The help feature gave me a link to input the carryforward info and it gave easy to follow instructions to change filing method (I had to pretend I was adding a new state return), but I wasted a lot of time trying to figure it out before using help.

Zero stars! Your entire format has changed from being easy and lineare to navigate. It ran me in circles for hours and was literally going to let me file my return without even entering my W2 information. This platform now sucks and I will not be be using his application next year.

I had to wipe it all out because you charged me for expert advice, which I did not know about or use, last year and again this year. You made it impossible to change. Very sneaky for such a good product. I've been a customer for years and years and this upset me. I will look for another product.