Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file
Sort by |
Showing 41-50 of 49,633 reviews
Apr 13, 2026
ragandad
5 out of 5 stars review

na

I have used TurboTax for about 20 years and I find it very easy to use. This will be my last year using TurboTax as the price has become to steep especially with the free versions available from the IRS. It has been a good ride, thanks. Sorry I will not be back.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!

Apr 13, 2026
Why even have this box
2 out of 5 stars review

Terrible Experience This Year

This year was the worst experience that I've had with TurboTax! The questions are in a terrible order, it seems that I have enter things twice in different places, the page doesn't load when I'm trying to file my taxes, the spell check that this box using is terrible. I am extremely disappoint in your product this year. Previous years were MUCH better!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 27, 2026
ewa13
1 out of 5 stars review

Program 2025 is much worse than previous years

The previous program was much better. It asks several times for the verification of the same things. Not properly transmits all the information from previous taxes. It does not show information from previous year. The information like names of financial institutions which are the same for years asks many times in different places. It was much harder to fill the taxes this year because of software change.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 1, 2026
simplythetaxcode
1 out of 5 stars review

go desktop version

This is the first time I used the online version. OMG it is buggy, I had to re-enter info over and over again, if I stepped away to take a break it would lose the info I had just entered. So I had to work nonstop for ~5 hours. Maybe it is OK for folks who have one source of income, but I have a pension, a side gig, investments, etc. Somehow it duplicated 1099-MISC forms, resulting in way too much income. Lucky I caught the error before filing. Next year I will pay extra for the desktop (download) version just like I did for the previous 19 or so years. The web and cloud is not the answer to everything....

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 27, 2026
ZMEG
4 out of 5 stars review

Like Flying Blind

I have been using the desktop version of Turbo Tax for years and i worked very well. I do not like the online version of Turbo Tax that I was forced to use because i could not get a download version for my desktop computer. The online version feels very "blind". There is no way to see the forms as you work, and it's very difficult to backtrack into questions like "Did you itemize your federal return last year?". I do my own taxes because I am a control freak, and the online version of Turbo Tax does not allow the feeling of control at all. I am going to add that was difficult to upload this review because I could not find an used "nickname" for my name with only 4 letters to use.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.

Apr 13, 2026
RUSSSPARKY
4 out of 5 stars review

TURBO TAX IS EXCESS AI

Turbo tax program tried to take me to close out after I installed only two income items. Very confusing. I could not find anyplace to save my work and no place to let me know it was saved.When I got to prep to file, program appeared to deduct my state owed tax from my federal refund with no explanation.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Apr 10, 2026
CHEMI5T
5 out of 5 stars review

My Tax Partner Over The Years

I've been using TurboTax for many years, and I have never been disappointed. Whether the desktop version or online I have found it to be as painless as taxes can possibly be. I've filed amended returns this was also, and compared to the olden days of doing taxes by hand on paper (guess I'm dating myself) this is waaaay better. The program asks questions and you give it answers...it does the rest. I started filing 1040EZ returns when I was making minimum wage and over the tears I have moved up to needing the premiere version to track my investment gains and (many more) losses! TurboTax handles every scenario with ease.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.

Apr 1, 2026
TurboTax UPGRADES
1 out of 5 stars review

TurboTax Sneaky add-ons

IF I DECLINE PREMIUM/ASSIST/ALL UPGRADES - WHY DO YOU KEEP ADDING THESE PREMIUM FEATURES EVERY TIME I LOG IN?? If you can save all my data, you certainly can save my preferences. It’s annoying, And truthfully fraudulent that the program adds it again and again and again every time you log back in! BUYER BEWARE!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 13, 2026
Johnny Angel
1 out of 5 stars review

Turbo Tax is not awesome.

Unable to access beginning portion of 1099-B, 1099-DIV, 1099 -INT, where one is able to correct FEIN entry error. I know a two week course might get me there . . . it should instantly cause FIX ERROR button to take user to that 1099's FEIN. I know this means you'll have to consider customer needs, but you can get it done.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 31, 2026
M0j0Cat
1 out of 5 stars review

Turbo Tax is way too frustrating

I do not like being able to not save my progress on my desktop. This is the LAST time that I will file online and possibly being the LAST time that I ever use Turbo Tax. Instructions not clear, hard to get to where I last stopped off. The whole process was too frustrating!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352