I have used TurboTax for about 20 years and I find it very easy to use. This will be my last year using TurboTax as the price has become to steep especially with the free versions available from the IRS. It has been a good ride, thanks. Sorry I will not be back.

This year was the worst experience that I've had with TurboTax! The questions are in a terrible order, it seems that I have enter things twice in different places, the page doesn't load when I'm trying to file my taxes, the spell check that this box using is terrible. I am extremely disappoint in your product this year. Previous years were MUCH better!

The previous program was much better. It asks several times for the verification of the same things. Not properly transmits all the information from previous taxes. It does not show information from previous year. The information like names of financial institutions which are the same for years asks many times in different places. It was much harder to fill the taxes this year because of software change.

This is the first time I used the online version. OMG it is buggy, I had to re-enter info over and over again, if I stepped away to take a break it would lose the info I had just entered. So I had to work nonstop for ~5 hours. Maybe it is OK for folks who have one source of income, but I have a pension, a side gig, investments, etc. Somehow it duplicated 1099-MISC forms, resulting in way too much income. Lucky I caught the error before filing. Next year I will pay extra for the desktop (download) version just like I did for the previous 19 or so years. The web and cloud is not the answer to everything....

I have been using the desktop version of Turbo Tax for years and i worked very well. I do not like the online version of Turbo Tax that I was forced to use because i could not get a download version for my desktop computer. The online version feels very "blind". There is no way to see the forms as you work, and it's very difficult to backtrack into questions like "Did you itemize your federal return last year?". I do my own taxes because I am a control freak, and the online version of Turbo Tax does not allow the feeling of control at all. I am going to add that was difficult to upload this review because I could not find an used "nickname" for my name with only 4 letters to use.

Turbo tax program tried to take me to close out after I installed only two income items. Very confusing. I could not find anyplace to save my work and no place to let me know it was saved.When I got to prep to file, program appeared to deduct my state owed tax from my federal refund with no explanation.

I've been using TurboTax for many years, and I have never been disappointed. Whether the desktop version or online I have found it to be as painless as taxes can possibly be. I've filed amended returns this was also, and compared to the olden days of doing taxes by hand on paper (guess I'm dating myself) this is waaaay better. The program asks questions and you give it answers...it does the rest. I started filing 1040EZ returns when I was making minimum wage and over the tears I have moved up to needing the premiere version to track my investment gains and (many more) losses! TurboTax handles every scenario with ease.

IF I DECLINE PREMIUM/ASSIST/ALL UPGRADES - WHY DO YOU KEEP ADDING THESE PREMIUM FEATURES EVERY TIME I LOG IN?? If you can save all my data, you certainly can save my preferences. It’s annoying, And truthfully fraudulent that the program adds it again and again and again every time you log back in! BUYER BEWARE!

Unable to access beginning portion of 1099-B, 1099-DIV, 1099 -INT, where one is able to correct FEIN entry error. I know a two week course might get me there . . . it should instantly cause FIX ERROR button to take user to that 1099's FEIN. I know this means you'll have to consider customer needs, but you can get it done.

I do not like being able to not save my progress on my desktop. This is the LAST time that I will file online and possibly being the LAST time that I ever use Turbo Tax. Instructions not clear, hard to get to where I last stopped off. The whole process was too frustrating!