My main frustration is if you aren't asked something, it seems to be hard to find it. There is one thing that I am pretty sure I needed to report, but was never asked about it. When I did a search for it, the result was literally asking me if I did xyz, but it didn't give me any option or way to add it.

I was on average pleased with the software package, but some of the explanations where not accurate and confusing. That the inputs for the 1099Q would not work if cents were used was frustrating and it took a while to figure that out. I was expecting more guidance and explanations on various selections. The 529 inputs section advice implied the software package would prompt for how the withdraws were spent and it didn't. We had to figure out they were to be used in the Deductions & Credits. Overall the package is workable, but there is definitely an opportunity for improvement.

Was getting an error that I couldn't clear. Instructions via AI were inaccurate. I spent probably an additional 2+ hours trying to figure out what/where this error was being triggered. I was considering clearing out all information and starting over but even had issues finding that option. At the end, the cost I was charged was higher than I was expecting for option I selected. I was not able to get back to the screen with product options to confirm the pricing. Very frustrating process!!!!

Its amazing to use , user friendly, & affordable. The support helps explain things, if you dont know. If you have all your documents to file they help you do the rest. I completed mine in a little over an hr. Thank you TurboTax you make the stress of taxes easy!! I would recommend to anyone 💯🫶🏾❤️‍🔥

It did not capture that I filed last year with TurboTax. When I was encouraged to file via your cloud product I was told the transition would be seamless. It wasn't so seamless. I don't like being pitched for additional products around every turn. So of the promotional material was presented in a way to encourage unintended acceptance. I think this is a predatory practice for those that may get confused.

Frustrated! Seems as if you have a bad loop in your program. My wife and I each had retirement programs with our former employers (AK Div Ret & Benefits ad U.S. OMB). Last year I had no problem with our retirement accounts. This year, you insist that we have IRA accounts, and we don't. It goes into Required Minimum Distributions, before it asks us if we get periodic payments of our retirement. It wants to know how much of the RMD will be withdrawn by 31 December (I entered the gross amount paid for the year in 12 periodic payments. Then it asks if (1) the entire distribution applied to h 31 DEC RMD, or (2) if some applied, or (3) if none was applied to the December 31 RMD. Then, it goes to the IRA Contribution Results and shows no contributions and no deductibles, and states that we have a "Tax on excess accumulations in retirement accounts of $14,472" !!!!! I have no idea where it came up with that number or that we had excess accumulations. After going through this loop several times trying to tell the program that we didn't have any IRAs without success, I went on to where it asks If we were getting periodic payments from our retirement accounts. (This part should have occurred earlier, before the IRA nonsense.) Another problem: It expects that a person gets 12 periodic payments during the year. But as in our case, my wife died in October, so she didn't get any retirement payments for November or December. Take another look at your program. The previous versions worked much better for me. Now, as I try to submit my comments, it asks for a Nickname, and all of the many I tried had "already been taken." Unlikely!

Turbo Tax was very glitchy this year (filing 2025 taxes). I used my iPad and got dumped into the Expert Help version and it duplicated entries and documents and kept looping and making me go through the same steps multiple times. I intimately had to clear my tax forms and re-enter everything to avoid being charged for unused expert help. Using the app worked better but it was still glitchy and included errors in uploaded data, but I got it done in a normal amount of time this time. Not a good experience this year, though.

Process this year was very disjointed and confusing. I often had to enter the same information 2-3 times before the system went to the next section. The process did not follow a logical path but seemed to jump randomly around. In all the years I have used Turbo Tax this was the worse experience.

TurboTax, while very helpful, continues to not be able to adapt to foreign earned income situations. Whenever you do the review to "fix" a problem, it gives you no context and doesn't re-direct you to a section as would be helpful. Also, it pushes its recommendations on you. Finally, the AI with this review is cumbersome and annoying.

TurboTax was extremely helpful, with an easy-to-use and highly intuitive interface that helped me through even my unusually-complicated situation this year. Some minor accuracy issues in the auto-fill, though, and an "optional" request for data where it was difficult to find how to say "no."